The issue has been resolved, and services are operating normally. Our Engineering team has completed remediation efforts and will continue to monitor the environment to ensure stability.
We understand the impact this issue may have caused and appreciate your patience throughout our investigation and resolution process. A detailed Root Cause Analysis (RCA) will be provided within the next 10 business days. Thank you for your understanding.
Posted Oct 08, 2026 - 23:19 UTC
Monitoring
A fix has been implemented, and service has been restored. Our Engineering team is actively monitoring the environment to ensure stability and confirm the issue remains resolved.
We will remain in the monitoring phase for the next two hours and will provide further updates as needed.
Posted Oct 08, 2026 - 16:00 UTC
Investigating
We are aware of an issue impacting customer access to Serraview through Google Chrome and Microsoft Edge browsers. Our Engineering team is actively investigating the cause and working to restore normal functionality as quickly as possible.
We will provide our next update by 10:35 CST.
Posted Oct 08, 2026 - 15:38 UTC
This incident affected: Serraview by Eptura (Space Planning, Core Services, Engage, Insights, Public API, SV Live / Locator, Advanced Imports, Floorplan, Reports, SFTP).