Eptura Status

Jul 20, 2026

No incidents reported today.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

S2 Eptura Asset - Database is not currently activated

Resolved - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.

A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.

Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
Jul 17, 12:13 UTC

Monitoring - A fix has been implemented. We are moving into the Monitoring Phase for the next 12 hours while customers confirm that they are no longer encountering problems accessing their database.

We thank you for your patience through this issue.
Jul 16, 23:58 UTC

Update - Our teams are continuing to work on the cause of this issue.

We shall update as soon as we have more information.

We thank you for your patience.
Jul 16, 22:31 UTC

Identified - The issue with Database is not currently activated has been identified and a fix is being tested.

We will post another update at 4pm CST.

We appreciate your continued understanding while we work on a solution for this issue.
Jul 16, 19:36 UTC

Investigating - We are currently investigating an issue with Eptura Asset returning a Database is not currently activated error page for some users.
Our Engineering team are working to determine the cause of the disruption.

We appreciate your patience while we work on a solution to this issue.

Next update will be posted at 2pm CST
Jul 16, 16:52 UTC

Jul 16, 2026

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

S2- Serraview- Insights Down for All Regions

Resolved - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.
A Preliminary RCA will be posted in this incident in 2 business days. Please stay subscribed to the page to receive post automatically.
Jul 13, 20:45 UTC

Update - The fix has been implemented, and Insights dashboards are now loading as expected. We are not seeing any new reports of the issue at this time.
Earlier, some users were unable to access Insights dashboards. We partnered with the Looker support team to apply the recommended fixes, and validation checks confirm the changes are effective.
The service remains stable, and we are continuing to monitor closely while staying aligned with Looker to quickly address any concerns if they arise.
Thank you for your patience during this issue. If you experience any further problems accessing Insights dashboards, please contact us so we can investigate promptly.
Jul 13, 05:33 UTC

Monitoring - We have worked closely with the Looker support team and have implemented the recommended corrective actions. Based on their validation and our internal testing, Insights dashboards are now loading successfully and service has been restored.
While all indications show that the issue has been resolved, we remain in close coordination with the Looker team to proactively address any potential concerns should they arise.

At this time, the environment remains under active monitoring to ensure continued stability, and we will continue to track performance closely as a precaution.

We appreciate your patience while the investigation was underway. Should you encounter any further issues accessing Insights dashboards, please let us know immediately so we can investigate without delay.
Jul 11, 06:08 UTC

Update - We are actively investigating the dashboard visibility issue and have engaged the Looker support team for assistance. A support case has been opened, and we are working closely with them to identify the root cause and drive resolution.
At this time, data is successfully loading into the Looker instance, which confirms that the data ingestion process is functioning as expected. Our current focus is on understanding why the dashboard is not appearing within the Serraview application and restoring visibility as quickly as possible.

We will continue to provide updates as we make progress and have additional information to share.
Jul 11, 04:44 UTC

Investigating - We are currently investigating an issue impacting Insights for clients. Our Engineering team is currently investigating to determine the cause of the disruption
Jul 10, 22:04 UTC

Jul 12, 2026

[Eptura Engage Cloud] - Scheduled Product Release Notification

Completed - The scheduled maintenance has been completed.
Jul 12, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 UTC

Scheduled - Scheduled Release Date: [July 7th, 2026]

As part of our regular maintenance and release cycle, we will be deploying an update to Engage on July 11th, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page:
https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_Cloud
Jul 6, 14:59 UTC

Jul 11, 2026

Eptura Engage - Scheduled Maintenance - Device Hub

Completed - The scheduled maintenance has been completed.
Jul 11, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 05:30 UTC

Scheduled - As part of our ongoing efforts to improve platform security, resilience, and long-term stability, we will be performing scheduled maintenance to remove unused CDNs on production and CNAME for Standard Tier Front Door for Device Hub.

Maintenance window
Start: 11 July 2026, 05:30 UTC
Expected end: 11 July 2026, 07:30 UTC
Estimated duration: Approximately 2 hours

Impact:

- No downtime is expected as part of this maintenance.

- DNS updates associated with the CNAME change may take approximately 30–60 minutes to propagate across Internet service providers (ISPs).

- During this propagation period, traffic may be routed to both the existing and new endpoints.

- The application UI is expected to remain available and fully functional throughout the maintenance window.

No data loss or service interruption is anticipated.

This upgrade is required to ensure continued compliance, improved reliability, and a more secure operating environment. No data loss is expected as part of this activity.

We appreciate your understanding as we work to improve the reliability and performance of our platform.
Jul 3, 17:17 UTC

Jul 10, 2026

Jul 9, 2026

Eptura ASSET Germany West Central Scheduled Release Notification July 9th 2026

Completed - The scheduled maintenance has been completed.
Jul 9, 05:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 02:30 UTC

Scheduled - Scheduled Release Date: July 9th 2026

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on July 9th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Jul 2, 15:11 UTC

Eptura Asset - Scheduled Product Release Notification July 9th 2026

Completed - The scheduled maintenance has been completed.
Jul 9, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 03:30 UTC

Scheduled - Scheduled Release Date: July 9th 2026

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on July 9th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Jul 2, 15:09 UTC

Jul 8, 2026

No incidents reported.

Jul 7, 2026

Eptura Workplace - Rescheduled Product Release Notification

Completed - The scheduled maintenance has been completed.
Jul 7, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 03:00 UTC

Scheduled - Updated Release Date: July 7, 2026, 3:00 AM UTC (July 6, 2026, 10:00 PM CST)

The Eptura Workplace release that was originally scheduled for July 6, 2026, at 3:00 AM UTC (July 5, 2026, 10:00 PM CST) was postponed and has been rescheduled for July 7, 2026, at 3:00 AM UTC (July 6, 2026, 10:00 PM CST).

As part of our regular maintenance and release cycle, we will be deploying backend improvements and feature updates to ensure continued reliability and performance.

You may observe brief service interruptions during the deployment window. Any disruptions are expected to be minimal and self-resolving.

If you would like to learn more about the updates included in this release, please visit our What's New page:
https://knowledge.eptura.com/Workplace/App_Updates

We apologize for the schedule change and appreciate your patience.
Jul 6, 15:07 UTC

Jul 6, 2026

Eptura Workplace - Scheduled Product Release Notification

Completed - The scheduled maintenance has been completed.
Jul 6, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 03:00 UTC

Scheduled - Scheduled Release Date: July 6, 2026, UTC 3 AM (July 5th 10 PM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Workplace on July 6, 2026, at 3 AM UTC (July 5th, 10 PM CST). This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Workplace/App_Updates
Jul 1, 16:41 UTC

All Systems Operational

Past Incidents