All Systems Operational

Eptura Asset Operational
Eptura Engage Operational
APIs Operational
Desk Screens Operational
Device Hub Operational
Exchange Sync Operational
M365 Integration Operational
Mobile App Operational
Outlook Add-In Operational
Room Screens Operational
SCIM Operational
Web Application Operational
Eptura Visitor Operational
Access Control Operational
Admin Dashboard Operational
APIs / Webhook Operational
Check in / LogBook Operational
Emergency Lists Operational
Integrations Operational
Kiosk Operational
Mobile App Operational
Notifications Operational
Printer / Printing Operational
User provisioning Operational
SAML Sign On Operational
Eptura Workplace Operational
Archibus by Eptura Operational
Serraview by Eptura Operational
Space Planning Operational
Core Services Operational
Engage Operational
Insights Operational
Public API Operational
SV Live / Locator Operational
Advanced Imports Operational
Floorplan Operational
Reports Operational
SFTP Operational
SpaceIQ Operational
Teem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Eptura ASSET Germany West Central Scheduled Release Notification July 30th 2026 Jul 30, 2026 02:30-05:30 UTC

Scheduled Release Date: July 30th 2026

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on July 30th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates

Posted on Jul 23, 2026 - 22:08 UTC

Eptura Workplace - Scheduled Product Release Notification Jul 30, 2026 03:00-05:00 UTC

Scheduled Release Date: July 30, 2026, UTC 3 AM (July 29th 10 PM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Workplace on July 30, 2026, at 3 AM UTC (July 29th, 10 PM CST). This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Workplace/App_Updates

Posted on Jul 22, 2026 - 14:13 UTC

Eptura Asset - Scheduled Product Release Notification Jul 30, 2026 03:30-06:30 UTC

Scheduled Release Date: July 30th 2026

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on July 30th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates

Posted on Jul 24, 2026 - 14:59 UTC

TEEM - Scheduled Product Release Notification Jul 31, 2026 11:00-13:00 UTC

TEEM Scheduled Release Date: July 31, 2026, UTC 5:30 AM (July 31st 12:30 AM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to TEEM on July 31, 2026, UTC 5:30 AM (July 31st 12:30 AM CST). This release includes backend improvements to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page.
https://knowledge.eptura.com/Teem/Whats_New

Posted on Jul 23, 2026 - 22:05 UTC

Serraview- Scheduled Maintenance – Windows Security Patching Aug 1, 2026 04:30-07:30 UTC

As part of our ongoing efforts to improve platform security, resilience, and long-term stability, we will be applying Windows security patches to Serraview production servers during the scheduled maintenance window. This activity is part of our ongoing commitment to maintaining a secure and up-to-date production environment.

Maintenance Window
• Start: August 1, 2026, 04:30 UTC
• Expected end: August 1, 2026, 07:30 UTC
• Duration: Up to 3 hours

Customer Impact
• All Serraview production instances may experience intermittent service or be temporarily unavailable during the maintenance window.
• Users may not be able to access the application or perform actions during the maintenance window.
• Services will be restarted in stages throughout the maintenance window to help minimize customer impact.

This maintenance is required to ensure continued compliance, improved reliability, and a more secure operating environment. No data loss is expected as part of this activity.
Service will be fully restored upon completion of the maintenance, and this page will be updated should there be any changes to the schedule.

Posted on Jul 23, 2026 - 07:39 UTC
Jul 27, 2026

No incidents reported today.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Resolved - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.

A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.

Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.

Jul 17, 12:13 UTC
Monitoring - A fix has been implemented. We are moving into the Monitoring Phase for the next 12 hours while customers confirm that they are no longer encountering problems accessing their database.

We thank you for your patience through this issue.

Jul 16, 23:58 UTC
Update - Our teams are continuing to work on the cause of this issue.

We shall update as soon as we have more information.

We thank you for your patience.

Jul 16, 22:31 UTC
Identified - The issue with Database is not currently activated has been identified and a fix is being tested.

We will post another update at 4pm CST.

We appreciate your continued understanding while we work on a solution for this issue.

Jul 16, 19:36 UTC
Investigating - We are currently investigating an issue with Eptura Asset returning a Database is not currently activated error page for some users.
Our Engineering team are working to determine the cause of the disruption.

We appreciate your patience while we work on a solution to this issue.

Next update will be posted at 2pm CST

Jul 16, 16:52 UTC
Jul 16, 2026
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Resolved - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.
A Preliminary RCA will be posted in this incident in 2 business days. Please stay subscribed to the page to receive post automatically.

Jul 13, 20:45 UTC
Update - The fix has been implemented, and Insights dashboards are now loading as expected. We are not seeing any new reports of the issue at this time.
Earlier, some users were unable to access Insights dashboards. We partnered with the Looker support team to apply the recommended fixes, and validation checks confirm the changes are effective.
The service remains stable, and we are continuing to monitor closely while staying aligned with Looker to quickly address any concerns if they arise.
Thank you for your patience during this issue. If you experience any further problems accessing Insights dashboards, please contact us so we can investigate promptly.

Jul 13, 05:33 UTC
Monitoring - We have worked closely with the Looker support team and have implemented the recommended corrective actions. Based on their validation and our internal testing, Insights dashboards are now loading successfully and service has been restored.
While all indications show that the issue has been resolved, we remain in close coordination with the Looker team to proactively address any potential concerns should they arise.

At this time, the environment remains under active monitoring to ensure continued stability, and we will continue to track performance closely as a precaution.

We appreciate your patience while the investigation was underway. Should you encounter any further issues accessing Insights dashboards, please let us know immediately so we can investigate without delay.

Jul 11, 06:08 UTC
Update - We are actively investigating the dashboard visibility issue and have engaged the Looker support team for assistance. A support case has been opened, and we are working closely with them to identify the root cause and drive resolution.
At this time, data is successfully loading into the Looker instance, which confirms that the data ingestion process is functioning as expected. Our current focus is on understanding why the dashboard is not appearing within the Serraview application and restoring visibility as quickly as possible.

We will continue to provide updates as we make progress and have additional information to share.

Jul 11, 04:44 UTC
Investigating - We are currently investigating an issue impacting Insights for clients. Our Engineering team is currently investigating to determine the cause of the disruption
Jul 10, 22:04 UTC