Eptura - Visitor - S2 - System Performance Issues
Monitoring - We are currently monitoring an issue where a small percentage of API calls may experience brief and inconsistent spikes in response time, which can result in temporary slowness. To mitigate this, we have scaled API capacity, deployed targeted fixes, and are continuing database query and index optimizations.

Scheduled Maintenance:
Database maintenance is planned for February 7, 2026, from 10:00 AM to 1:00 PM IST. During this window, users may experience slowness with check-in, check-out, and login on the kiosk and mobile app.

We will continue to monitor closely and provide updates as needed.
Feb 06, 2026 - 16:19 UTC
Eptura Asset Operational
Eptura Engage Operational
APIs Operational
Desk Screens Operational
Device Hub Operational
Exchange Sync Operational
M365 Integration Operational
Mobile App Operational
Outlook Add-In Operational
Room Screens Operational
SCIM Operational
Web Application Operational
Eptura Visitor Operational
Access Control Operational
Admin Dashboard Operational
APIs / Webhook Operational
Check in / LogBook Operational
Emergency Lists Operational
Integrations Operational
Kiosk Operational
Mobile App Operational
Notifications Operational
Printer / Printing Operational
User provisioning Operational
SAML Sign On Operational
Eptura Workplace Operational
Archibus by Eptura Operational
Serraview by Eptura Operational
Space Planning Operational
Core Services Operational
Engage Operational
Insights Operational
Public API Operational
SV Live / Locator Operational
Advanced Imports Operational
Floorplan Operational
Reports Operational
SFTP Operational
Hippo Operational
SpaceIQ Operational
Teem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Serraview Engage - Scheduled Product Release Notification February 8, 2026 Feb 8, 2026 23:16 - Feb 9, 2026 00:16 UTC

Scheduled Release Date: February 8, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Serraview Engage on February 8, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Serraview/What's_New/Engage/2026_February_Engage_Product_Release
Posted on Feb 04, 2026 - 23:19 UTC

Asset - Scheduled Product Release Notification Feb 12, 2026 03:00-04:00 UTC

Scheduled Release Date: Feb 12 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Asset on February 12, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance (adjust this wording as needed).

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Posted on Feb 06, 2026 - 23:15 UTC
Feb 7, 2026

No incidents reported today.

Feb 6, 2026

Unresolved incident: Eptura - Visitor - S2 - System Performance Issues.

Feb 5, 2026
Eptura - Visitor - S2 - System Performance Issues
Resolved - Following a period of monitoring, the issue has now been fully resolved.

System performance has stabilized, and all services are operating as expected. No further user impact is anticipated at this time.

Our teams will continue standard monitoring to ensure ongoing stability. If you continue to experience any issues, please contact Support by opening a case, and we will assist you accordingly.

Thank you for your patience and understanding while we worked toward resolution.
Feb 5, 09:19 UTC
Update - The planned hotfix deployment has now been fully completed. Both hotfixes have been successfully applied, and post-deployment sanity testing has been completed.

Authentication services are functioning as expected, and users are able to log in successfully. Following the deployment, we observed a temporary increase in response times, which is expected behavior during stabilization. Performance has been steadily improving, and system metrics indicate recovery is in progress.

Our teams continue to closely monitor the platform to ensure performance returns to normal levels and remains stable. At this time, no further user impact is expected.

Thank you for your patience and continued support.
Feb 4, 14:00 UTC
Monitoring - The required hotfixes have now been successfully applied, and initial validation and sanity testing have been completed. We’re seeing positive signs, with platform performance and response times continuing to improve.

At this stage, the platform is stable, and we’ve moved into a monitoring phase to ensure performance continues to remain consistent. While most users should see normal behaviour, we’ll continue to keep a close watch to quickly address any anomalies if they arise.

We’ll provide a further update if anything changes, or once we’re confident the issue is fully resolved.

Thank you for your continued patience and understanding.
Feb 4, 07:48 UTC
Identified - We are currently awaiting an additional hotfix from Engineering, which will be deployed together with a previously delivered fix. Bundling these updates helps minimize user impact, as applying them individually could result in temporary performance degradation.

In the meantime, we continue to actively monitor the platform. While response times have shown periods of improvement, some users may still encounter intermittent slowness until the remaining fix is applied and overall stability is restored.

We will share the next update as soon as the second hotfix is available and implementation is complete.

Thank you for your continued patience.
Feb 4, 01:00 UTC
Update - Our teams continue to actively work on the performance degradation impacting the Visitor system.

We are currently waiting on an additional hotfix from engineering, which will be applied together with a previously received fix. These updates are being bundled to minimize user impact, as applying them individually can temporarily affect system performance.

In the meantime, we are closely monitoring the platform. While response times have shown periods of improvement, users may still experience intermittent slowness until the remaining fix is applied and stability is fully restored.

We will provide the next update as soon as the second hotfix is available and implementation is completed.

Thank you for your continued patience.
Feb 3, 18:13 UTC
Investigating - We have received reports of performance issues impacting the Visitor system. Users may experience slow page load times and delays in certain workflows. Our engineering teams are actively investigating the root cause and have already identified an area contributing to the degraded performance.

We have begun applying a fix, and initial observations show improving response times. However, during the implementation of this fix, users may continue to experience intermittent performance issues for approximately the next 30 minutes.

We are closely monitoring system behavior to ensure full and sustained recovery.
Feb 3, 13:18 UTC
Feb 4, 2026
Feb 3, 2026
Eptura Engage Microsoft 365 Integration - Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
Feb 3, 09:00 UTC
Scheduled - Scheduled Release Date: January 25, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Engage Microsoft 365 Integration on January 25, 2026. This release focuses on some enhancements and general maintenance for stability.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page.

https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_and_Microsoft
Jan 19, 11:01 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026
Eptura Workplace and Teem by Eptura - Scheduled maintenance notice
Completed - The scheduled maintenance has been completed.
Feb 1, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 04:30 UTC
Scheduled - To enhance our services and strengthen our infrastructure, Eptura Workplace and Teem by Eptura will undergo scheduled maintenance as we consolidate our Cloudflare accounts.


Maintenance window
Date: Sunday, February 1, 2026
Time: 4:30 AM – 7:30 AM UTC ( January 31st, 10:30 PM – February 1st, 1:30 AM CST)


Expected downtime
Up to 3 hours


What to expect
During this window, users of Eptura Workplace and Teem by Eptura may experience intermittent service interruptions. Services will resume as soon as the maintenance is completed.
Jan 22, 15:41 UTC
Jan 31, 2026

No incidents reported.

Jan 30, 2026
Eptura - Visitor - S2 - System slowness and Performance Issues
Resolved - We are pleased to inform you that the issue with the 'slowness' has been resolved. Our team has completed the necessary actions and verified that the service is now functioning normally.
A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.
Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
Jan 30, 16:52 UTC
Update - We’re actively monitoring the system and will keep you updated as soon as new information becomes available.
Thank you for your patience and understanding.
Jan 29, 18:37 UTC
Update - We are continuing to monitor the system closely and will provide additional updates as they become available.

Thank you for your continued patience.
Jan 29, 00:00 UTC
Monitoring - System performance has improved, and the response times remain stable.

We are monitoring the system closely and will share further updates as needed.

Thank you for your continued patience.
Jan 28, 16:47 UTC
Update - We are currently aware of slowness across the application, impacting page load times and certain workflows. Our teams are actively investigating the root cause and have started observing improved response times. Users may continue to experience intermittent slowness.

We continue to investigate and monitor system behavior to ensure sustained recovery. We will provide another update if there are any changes or once the issue is fully resolved.

Thank you for your patience.
Jan 28, 15:37 UTC
Update - We are continuing to investigate this issue.
Jan 28, 15:31 UTC
Investigating - We have received reports with issues to Visitor system and this is under investigation.
Jan 28, 15:29 UTC
Jan 29, 2026
Jan 28, 2026
TEEM - Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
Jan 28, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 05:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 03:38 UTC
Scheduled - Scheduled Release Date: January 28, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to TEEM on January 28, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. [https://knowledge.eptura.com/Teem/Whats_New]
Jan 22, 03:31 UTC
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

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