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Maintenance

Scheduled Maintenance

Eptura ASSET Germany West Central Scheduled Release Notification Oct 22, 2026 02:30-03:30 UTC

Scheduled Release Date: Oct 22nd 2026

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on Oct 22nd 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates

Posted on Oct 14, 2026 - 14:17 UTC

Eptura Workplace - Scheduled Product Release Notification Oct 22, 2026 03:00-05:00 UTC

Scheduled Release Date: October 22, 2026, UTC 3 AM (October 21st, 10 PM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Workplace on October 22, 2026, at 3 AM UTC (October 21st, 10 PM CST). This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

For details on new features, enhancements, and changes included in this release, please visit the What's New page once the release notes are published:

https://knowledge.eptura.com/Workplace/App_Updates

Posted on Oct 14, 2026 - 14:02 UTC

Eptura Asset - Scheduled Product Release Notification Oct 22, 2026 07:30-08:30 UTC

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on Oct 22nd 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates

Posted on Oct 14, 2026 - 14:17 UTC

TEEM - Scheduled Product Release Notification Oct 23, 2026 07:30-09:30 UTC

Update - TEEM maintenance has been rescheduled to Friday, October 23, 2026, from 7:30 AM to 9:30 AM UTC. (2:30 AM - 4:30 AM CDT)

As part of our regular maintenance and release cycle, we will deploy backend enhancements designed to improve platform reliability and performance. During this window, customers may experience brief, intermittent service interruptions. Any impact is expected to be minimal and self-resolving.

Release details will be available on the TEEM What's New page once published.

Oct 15, 2026 - 22:26 UTC
Scheduled - TEEM Scheduled Release

Release Date: October 16, 2026, at 4:30 AM UTC (October 15, 2026, 11:30 PM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to TEEM on Friday, October 16, 2026, at 4:30 AM UTC (Thursday, October 15, 2026, 11:30 PM CST). This release includes backend enhancements designed to improve platform reliability and performance.

During the deployment window, you may experience brief, intermittent service interruptions as systems are updated. Any impact is expected to be minimal and self-resolving.

For details on new features, enhancements, and changes included in this release, please visit the What's New page once the release notes are published:

https://knowledge.eptura.com/Teem/Whats_New

Oct 09, 2026 - 00:20 UTC

Serraview- Scheduled Maintenance – Windows Security Patching Oct 24, 2026 04:30-07:30 UTC

As part of our ongoing efforts to improve platform security, resilience, and long-term stability, we will be applying Windows security patches to Serraview production servers during the scheduled maintenance window. This activity is part of our ongoing commitment to maintaining a secure and up-to-date production environment.

Maintenance Window
• Start: October 24, 2026, 04:30 UTC
• Expected end: October 24, 2026, 07:30 UTC
• Duration: Up to 3 hours

Customer Impact
• All Serraview production instances may experience intermittent service or be temporarily unavailable during the maintenance window.
• Users may not be able to access the application or perform actions during the maintenance window.
• Services will be restarted in stages throughout the maintenance window to help minimize customer impact.

This maintenance is required to ensure continued compliance, improved reliability, and a more secure operating environment. No data loss is expected as part of this activity.
Service will be fully restored upon completion of the maintenance, and this page will be updated should there be any changes to the schedule.

Posted on Oct 15, 2026 - 12:28 UTC

Oct 15, 2026

Completed - The scheduled maintenance has been completed.
Oct 15, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:30 UTC
Scheduled - Scheduled Release Date: Oct 15th 2026

As part of our regular maintenance and release cycle, we will be releasing the delayed update from October 1st to Eptura Asset from on Oct 15th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates

Oct 14, 15:09 UTC
Completed - The scheduled maintenance has been completed.
Oct 15, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:30 UTC
Scheduled - Scheduled Release Date: Oct 15th 2026

As part of our regular maintenance and release cycle, we will be releasing the delayed update from October 1st to Eptura Asset from on Oct 15th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates

Oct 14, 15:09 UTC

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Resolved - The issue has been resolved, and services are operating normally. Our Engineering team has completed remediation efforts and will continue to monitor the environment to ensure stability.

We understand the impact this issue may have caused and appreciate your patience throughout our investigation and resolution process. A detailed Root Cause Analysis (RCA) will be provided within the next 10 business days. Thank you for your understanding.

Oct 8, 23:19 UTC
Monitoring - A fix has been implemented, and service has been restored. Our Engineering team is actively monitoring the environment to ensure stability and confirm the issue remains resolved.

We will remain in the monitoring phase for the next two hours and will provide further updates as needed.

Oct 8, 16:00 UTC
Investigating - We are aware of an issue impacting customer access to Serraview through Google Chrome and Microsoft Edge browsers. Our Engineering team is actively investigating the cause and working to restore normal functionality as quickly as possible.

We will provide our next update by 10:35 CST.

Oct 8, 15:38 UTC

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

Completed - The scheduled maintenance has been completed.
Oct 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 00:00 UTC
Scheduled - Scheduled Release Date: October 03rd, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Engage Cloud on October 03rd, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page: https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_Cloud/August_2026_Eptura_Engage_Cloud_Product_Release

Sep 29, 13:26 UTC
Completed - The scheduled maintenance has been completed.
Oct 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 01:00 UTC
Scheduled - Scheduled Release Date: Saturday, October 3, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Serraview on Saturday, October 3, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

For details on new features, enhancements, and changes included in this release, please visit the What's New page once the release notes are published:

https://knowledge.eptura.com/Serraview/What%27s_New/Whats_Next

Sep 28, 18:46 UTC

Oct 3, 2026

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Completed - The scheduled maintenance has been completed.
Oct 1, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 07:30 UTC
Scheduled - Scheduled Release Date: Oct 1st 2026

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on Oct 1st 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates

Sep 23, 20:29 UTC
Completed - The scheduled maintenance has been completed.
Oct 1, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 03:00 UTC
Scheduled - Scheduled Release Date: October 1, 2026, UTC 3 AM (September 30th 10 PM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Workplace on October 1, 2026, at 3 AM UTC (September 30th, 10 PM CST). This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

For details on new features, enhancements, and changes included in this release, please visit the What's New page once the release notes are published:

https://knowledge.eptura.com/Workplace/App_Updates

Sep 23, 13:10 UTC
Completed - The scheduled maintenance has been completed.
Oct 1, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 02:30 UTC
Scheduled - Scheduled Release Date: Oct 1st 2026

As part of our regular maintenance and release cycle, we will be releasing the update to Eptura Asset on Oct 1st 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates

Sep 23, 20:30 UTC