Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 26, 2026 - 04:30 UTC
Scheduled
Scheduled
As part of our ongoing efforts to maintain platform performance, resilience, and long-term stability, we will be performing a scheduled PAN-OS upgrade on firewall infrastructure supporting our US Production environment (USPRODFW1). This maintenance is part of our standard infrastructure lifecycle management practices and helps ensure the continued reliability, security, and supportability of platform services.
Maintenance Window
• Start: September 26, 2026, 04:30 UTC • Expected End: September 26, 2026, 05:30 UTC • Duration: Up to 1 hour
Impact
• Serraview production environments may experience intermittent disruption to automated imports, SFTP services, and WUSCOM server connectivity during the maintenance window. • Any service impact is expected to be limited to brief periods during firewall failover and restart activities, typically lasting 25-35 minutes for affected services. • Maintenance activities will be performed in stages to help minimize customer impact.
This maintenance is being performed as part of our ongoing platform operations and infrastructure lifecycle management program to support the reliability, security, availability, and long-term stability of the production environment. No data loss is expected as part of this activity.
Service will be fully restored upon completion of the maintenance, and this page will be updated should there be any changes to the schedule.
Posted Sep 16, 2026 - 11:19 UTC
This scheduled maintenance affected: Serraview by Eptura (Space Planning, Core Services, Engage, Insights, Public API, SV Live / Locator, Advanced Imports, Floorplan, Reports, SFTP).