Investigation continues throughout the evening where some customers may not receive verification codes or password reset emails when accessing the SiQ mobile app or resetting their password.
Our teams are actively working with our email provider to resolve this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Posted Apr 03, 2026 - 01:44 UTC
Investigating
We are currently investigating an issue where some customers may not receive verification codes or password reset emails when accessing the SiQ mobile app or resetting their password.
Our email provider confirms that these messages are being successfully delivered; however, in some cases, emails may be filtered by spam or junk folders before reaching your inbox.
Our teams are actively working with our email provider to resolve this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.