S2 - Asset Work Companion/Eptura Asset App - Not visible in the Apple Store
Investigating - We are currently investigating an issue with the Asset Work Companion/Eptura Asset App not being visible in the Apple Store.

Our Product team is currently investigating to determine the cause and to get the app available for download as soon as possible.

We appreciate your patience as we work through this issue.

Next update will be posted at 1700 UTC October 29th 2025.
Oct 28, 2025 - 21:55 UTC
S2 - Visitor - 504 Gateway Timeout error - when sending new invitation emails
Update - Our teams remain actively engaged with SendGrid as we continue implementing the long-term solution to fully restore and stabilize email functionality. The collaboration is ongoing and all efforts remain focused on ensuring the fix is robust and sustainable.

The temporary mitigation continues to perform effectively for newly sent emails, helping to maintain functionality while we work toward the permanent resolution.

We will share the next update by 09:00 UTC on 29th October or sooner should there be meaningful progress to report.

We truly appreciate your continued patience and understanding as we work diligently toward a complete and lasting resolution.
Oct 28, 2025 - 09:00 UTC
Update - Our teams continue to work closely with SendGrid to implement a long-term, stable resolution. Restoring full email functionality remains our highest priority and we are committed to ensuring the solution is both effective and sustainable.

In the meantime, the temporary mitigation remains in place and continues to be effective for newly sent emails. While this measure has helped restore functionality, we understand the importance of achieving a permanent resolution and remain fully focused on doing so.

We will provide the next update by 09:00 UTC on 28th October or sooner if there is significant progress to share.

We sincerely appreciate your patience and understanding as we work toward a complete resolution.
Oct 27, 2025 - 09:00 UTC
Update - Our teams are working in close coordination with SendGrid to establish a permanent solution. This collaborative effort remains our top priority as we aim to fully restore and stabilize email functionality.

We will share the next update by 09:00 UTC on 27th October, or sooner should we make any significant progress in our investigation.
Oct 24, 2025 - 12:03 UTC
Update - Our teams are actively collaborating with SendGrid to identify and implement a permanent resolution.

In the meantime, the temporary mitigation continues to be effective for newly sent emails. While this measure has helped restore functionality, we recognize the importance of a long-term fix and remain focused on achieving a complete resolution.

We will provide the next update by 12:00 UTC on 24th October, or earlier if we achieve any notable progress in our investigation.
Oct 23, 2025 - 12:16 UTC
Update - Our teams continue to work with SendGrid, while the temporary mitigation (disabling link tracking) remains effective for newly sent emails, we are still pursuing a permanent fix to fully resolve the issue.

We appreciate your continued patience and will share the next update by 12:00 UTC, or sooner if any significant progress is made.
Oct 23, 2025 - 08:09 UTC
Monitoring - Our internal team has implemented a temporary workaround by disabling link tracking in SendGrid, which has positive results for the 504 Gateway Timeout error for newly sent invitation emails. Users should now be able to send and access new invitation and pre-registration links successfully. However, previously sent emails before this change may still encounter the error. We are in contact with the SendGrid team to identify and address the root cause within their link tracking service to ensure a permanent resolution.

We will continue to closely monitor the system’s performance and provide the next update by 08:00 UTC or sooner if new information becomes available.
Oct 23, 2025 - 04:17 UTC
Update - We are actively continuing our investigation into the reported issue concerning users encountering a 504 Gateway Timeout error when sending new invitation emails through Visitor (ProxyClick) or when recipients click the pre-registration link included in those emails.

We will provide the next update by 0400 UTC or sooner if any significant developments occur.
Oct 22, 2025 - 23:24 UTC
Update - We are actively continuing our investigation into the reported issue.

We will provide the next update by 6:00 PM CST, or sooner if any significant developments occur.
Oct 22, 2025 - 19:24 UTC
Update - Our infra team has reviewed the relevant logs for email delivery failures, but no errors have been found. Our Engineering team is also involved in further investigation of the issue.
We will provide the next update by 1:00 PM CST, or sooner if any significant developments occur.
Oct 22, 2025 - 14:00 UTC
Update - We are actively continuing our investigation into the reported issue. To facilitate a thorough analysis, a support ticket has been raised with Microsoft, and their team is currently engaged in further diagnostics.

We will provide the next update by 9:00 AM CST, or sooner if any significant developments occur.
Oct 22, 2025 - 10:05 UTC
Investigating - Users encounter a 504 Gateway Timeout error when sending new invitation emails through Visitor (ProxyClick) or when recipients click the pre-registration link included in those emails. Our Engineering team is currently investigating to determine the cause of the disruption. Next update will be posted at 4 AM CST.
Oct 22, 2025 - 09:01 UTC
Eptura Asset Partial Outage
Eptura Engage Operational
APIs Operational
Desk Screens Operational
Device Hub Operational
Exchange Sync Operational
M365 Integration Operational
Mobile App Operational
Outlook Add-In Operational
Room Screens Operational
SCIM Operational
Web Application Operational
Eptura Visitor Operational
Access Control Operational
Admin Dashboard Operational
APIs / Webhook Operational
Check in / LogBook Operational
Emergency Lists Operational
Integrations Operational
Kiosk Operational
Mobile App Operational
Notifications Operational
Printer / Printing Operational
User provisioning Operational
SAML Sign On Operational
Eptura Workplace Operational
Archibus by Eptura Operational
Serraview by Eptura Operational
Space Planning Operational
Core Services Operational
Engage Operational
Insights Operational
Public API Operational
SV Live / Locator Operational
Advanced Imports Operational
Floorplan Operational
Reports Operational
SFTP Operational
Hippo Operational
SpaceIQ Operational
Teem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 28, 2025

Unresolved incidents: S2 - Asset Work Companion/Eptura Asset App - Not visible in the Apple Store, S2 - Visitor - 504 Gateway Timeout error - when sending new invitation emails.

Oct 27, 2025
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Emergency Maintenance – Eptura Workplace Calendar Service
Completed - The scheduled maintenance has been completed.
Oct 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 04:00 UTC
Scheduled - Eptura Workplace Calendar Service

Start Time: October 24, 2025 – 4:00 AM UTC
End Time: October 24, 2025 – 7:00 AM UTC
Impact: We’d like to inform you of a scheduled maintenance window that may temporarily affect the Eptura Workplace Calendar service. During this maintenance window, calendar events may not sync in real-time. Events are expected to sync automatically once the connection is restored.

We appreciate your patience and understanding as we work to ensure continued reliability of our services.

If you have any questions or concerns, please raise a support case by visiting our Customer Hub at https://customer.eptura.com/s/login/

Thank you for being a valued Eptura customer.
Oct 24, 04:00 UTC
Oct 23, 2025
Oct 22, 2025
S1 - Serraview - EU Environment is Inaccessible
Resolved - We have moved to the Resolved phase. Since migrating the affected sites to a new web server, we have not observed any further service disruptions.

Thank you for your patience and understanding while we worked to resolve the issue. We sincerely apologize for any inconvenience this may have caused.
Oct 22, 19:12 UTC
Monitoring - Our engineering team has identified a configuration issue on one of the EU web servers, causing URL redirect failures for SSO logins.

The affected sites have now been migrated to a new web server with corrected configurations. Access to all impacted instances for most clients has been restored.

We are closely monitoring the environment to ensure continued stability.

Thank you for your patience while we worked to resolve this issue.
Oct 22, 08:27 UTC
Investigating - We are moving back into the investigation phase as customers in the EU region continue to experience issues accessing the platform via SSO.
Our team is actively investigating and working to identify the root cause. We will provide updates as more information becomes available.
Thank you for your continued patience.
Oct 21, 23:40 UTC
Monitoring - We’ve identified that the issue is isolated to the bypass login method, while SSO login is functioning normally. Health checks are stable, and logs from EU customers confirm successful SAML authentications.

The team continues to investigate the bypass login errors. No fix has been implemented yet, but system behavior has stabilized, and we are now in a monitoring phase.

We’ll provide further updates as needed. Thank you for your patience.
Oct 21, 16:09 UTC
Investigating - We are currently investigating an issue with EU Environment is Inaccessible. Our Engineering team is currently investigating to determine the cause of the disruption. Next update will be posted at 11 AM CST
Oct 21, 13:34 UTC
Oct 21, 2025
AWS Outage Impacting Eptura Services
Resolved - The AWS incident we have been monitoring has been resolved and all AWS services have returned to normal operations.
The current status can be followed here:
https://health.aws.amazon.com/health/status.

This incident directly impacted several Eptura services, including Serraview, Archibus, Visitor and SpaceIQ.

We are continuing to monitor all Eptura services to ensure that everything returns to normal operations.

Both Serraview and Archibus services are accessible. Users may continue to experience intermittent issues as AWS progresses with its backlog of queued events

SpaceIQ has reported that the entire web and mobile application fails intermittently with customers receiving a time out error. AWS continues to work through the backlog of queued events at this time. Additionally,

Eptura Visitor integrations with third-party services such as SMS notifications have experienced disruptions.

We appreciate your patience and will provide our next update by October 21st, 13:00 UTC.
Oct 21, 00:01 UTC
Update - The AWS incident we have been monitoring has been resolved and all AWS services have returned to normal operations. The current status can be followed here: https://health.aws.amazon.com/health/status. This incident directly impacted several Eptura services, including Serraview, Archibus, Visitor and SpaceIQ. We are continuing to monitor all Eptura services to ensure that everything returns to normal operations. Both Serraview and Archibus services are accessible. Users may continue to experience intermittent issues as AWS progresses with its backlog of queued events SpaceIQ has reported that the entire web and mobile application fails intermittently with customers receiving a time out error. AWS continues to work through the backlog of queued events at this time. Additionally, Eptura Visitor integrations with third-party services such as SMS notifications have experienced disruptions. We appreciate your patience and will provide our next update by October 21st, 13:00 UTC.
Oct 20, 23:54 UTC
Update - We are continuing to monitor an ongoing incident reported by AWS, which can be followed here: https://health.aws.amazon.com/health/status.

AWS continues to make progress toward pre-event levels in all Availability Zones and we are continuing to monitor Eptura services.

This incident directly impacted several Eptura services, including Serraview, Archibus and SpaceIQ.

Both Serraview and Archibus services are accessible. Users may continue to experience intermittent issues as AWS progresses with its recovery efforts.

SpaceIQ has reported that the entire web and mobile application fails intermittently with customers receiving a time out error. AWS is working through the backlog of queued events at this time.

Additionally, Eptura Visitor integrations with third-party services such as SMS notifications have experienced disruptions.

We appreciate your patience and will provide our next update by 23:00 UTC.
Oct 20, 19:00 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 16:11 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 16:10 UTC
Update - We are continuing to monitor an ongoing incident reported by AWS, which can be followed here: https://health.aws.amazon.com/health/status.

This incident directly impacted several Eptura services, including Serraview, Archibus and SpaceIQ.

Both Serraview and Archibus services are now accessible, however users may continue to experience intermittent issues as AWS progresses with its recovery efforts.

SpaceIQ is reporting that the entire web and mobile application fails intermittently with customers receiving a time out error.

Additionally, Eptura Visitor integrations with third-party services such as SMS notifications have experienced disruptions.

We appreciate your patience and will provide our next update by 19:00 UTC.
Oct 20, 15:01 UTC
Monitoring - We are currently monitoring an ongoing incident reported by AWS, which you can follow here: https://health.aws.amazon.com/health/status.
This incident has directly impacted several Eptura services, including Serraview and Archibus. While both services are now accessible, users may continue to experience intermittent issues as AWS progresses with its recovery efforts.
Additionally, Eptura Visitor integrations with third-party services—such as SMS notifications—experienced disruptions.
We appreciate your patience and will provide our next update by 15:00 UTC.
Oct 20, 10:54 UTC
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

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