Eptura Asset - S2 - Server Connection Issue
Monitoring - Eptura Asset experienced a brief service degradation that caused some customers to encounter system slowness or receive intermittent 503 Connection Errors.

The issue lasted for under 10 minutes and affected a subset of customers attempting to access Eptura Asset services.

Our engineering team identified the cause immediately, and recent platform updates allowed for a rapid recovery. Normal performance was fully restored shortly after detection.

We continue to monitor the system closely and are reviewing the incident to ensure resilience against similar issues in the future.

We apologize for any inconvenience this brief disruption may have caused and appreciate your patience.
Mar 13, 2026 - 22:07 UTC
Investigating - We are currently investigating reports of intermittent issues affecting some Eptura Asset customers who are receiving a 503 error message.

Our engineering team is actively working to identify the root cause.

We will continue to closely monitor the situation and provide further updates as they become available
Mar 13, 2026 - 20:48 UTC
Eptura Asset Operational
Eptura Engage Operational
APIs Operational
Desk Screens Operational
Device Hub Operational
Exchange Sync Operational
M365 Integration Operational
Mobile App Operational
Outlook Add-In Operational
Room Screens Operational
SCIM Operational
Web Application Operational
Eptura Visitor Operational
Access Control Operational
Admin Dashboard Operational
APIs / Webhook Operational
Check in / LogBook Operational
Emergency Lists Operational
Integrations Operational
Kiosk Operational
Mobile App Operational
Notifications Operational
Printer / Printing Operational
User provisioning Operational
SAML Sign On Operational
Eptura Workplace Operational
Archibus by Eptura Operational
Serraview by Eptura Operational
Space Planning Operational
Core Services Operational
Engage Operational
Insights Operational
Public API Operational
SV Live / Locator Operational
Advanced Imports Operational
Floorplan Operational
Reports Operational
SFTP Operational
Hippo Operational
SpaceIQ Operational
Teem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Eptura Asset Scheduled Release Notification March 14th 2026 Mar 14, 2026 03:30-04:30 UTC

As part of our regular maintenance and release cycle, we will be re-releasing the update to Asset on March 14th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Posted on Mar 13, 2026 - 15:20 UTC
Mar 14, 2026

No incidents reported today.

Mar 13, 2026

Unresolved incident: Eptura Asset - S2 - Server Connection Issue.

Mar 12, 2026
S2 Eptura Asset - 503 Connection Error
Resolved - We’re pleased to share that the issue has now been resolved. Both our internal teams and external users have confirmed that all services are functioning as expected.

We sincerely appreciate your patience and understanding while we worked to restore normal operations.

Our team is preparing a detailed Root Cause Analysis, which will be published within the next 10 business days.

Thank you for your continued trust and partnership.
Mar 12, 20:16 UTC
Monitoring - Earlier this morning, Eptura Asset experienced a brief service degradation that caused some customers to encounter system slowness or receive intermittent 503 Connection Errors.

The issue lasted for under 10 minutes and affected a subset of customers attempting to access Eptura Asset services.

Our engineering team identified the cause immediately, and recent platform updates allowed for a rapid recovery. Normal performance was fully restored shortly after detection.

We continue to monitor the system closely and are reviewing the incident to ensure resilience against similar issues in the future.

We apologize for any inconvenience this brief disruption may have caused and appreciate your patience.

We will attach an RCA as soon as we have the details from engineering.
Mar 12, 15:50 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026
[Eptura Cloud] - Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
Mar 8, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 00:00 UTC
Scheduled - Scheduled Release Date: March 7, 2026

As part of our regular maintenance and release cycle, we will be deploying an update to Engage on March 7, 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page.
https://knowledge.eptura.com/Engage/Whats_New/Eptura_Engage_Cloud
Feb 27, 16:04 UTC
Mar 7, 2026
Mar 6, 2026

No incidents reported.

Mar 5, 2026
Eptura Workplace - Scheduled Product Release Notification
Completed - The scheduled maintenance has been completed.
Mar 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 04:01 UTC
Scheduled - Scheduled Release Date: March 5, 2026 UTC 4 AM (March 4th 10 PM CST)

As part of our regular maintenance and release cycle, we will be deploying an update to Eptura Workplace on March 5, 2026 UTC 4 AM (March 4th 10 PM CST). This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming soon in this release, please refer to the 'What's New' page.

https://knowledge.eptura.com/Workplace/App_Updates
Feb 25, 23:14 UTC
Eptura Asset - Scheduled Product Release Notification March 5th 2026
Completed - The scheduled maintenance has been completed.
Mar 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 04:00 UTC
Scheduled - Scheduled Release Date: March 5, 2026

As part of our regular maintenance and release cycle, we will be re-releasing the update to Asset on March 5th 2026. This release includes backend improvements and feature updates to ensure continued reliability and performance.

You may observe momentary interruptions as systems update. These are expected to be minimal and self-resolving.

If you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates
Mar 5, 19:30 UTC
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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