All Systems Operational

Eptura Asset Operational
Eptura Engage Operational
APIs Operational
Desk Screens Operational
Device Hub Operational
Exchange Sync Operational
M365 Integration Operational
Mobile App Operational
Outlook Add-In Operational
Room Screens Operational
SCIM Operational
Web Application Operational
Eptura Visitor Operational
Access Control Operational
Admin Dashboard Operational
APIs / Webhook Operational
Check in / LogBook Operational
Emergency Lists Operational
Integrations Operational
Kiosk Operational
Mobile App Operational
Notifications Operational
Printer / Printing Operational
User provisioning Operational
SAML Sign On Operational
Eptura Workplace Operational
Archibus by Eptura Operational
Serraview by Eptura Operational
Space Planning Operational
Core Services Operational
Engage Operational
Insights Operational
Public API Operational
SV Live / Locator Operational
Advanced Imports Operational
Floorplan Operational
Reports Operational
SFTP Operational
Hippo Operational
SpaceIQ Operational
Teem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Emergency Maintenance Notification Sep 13, 2025 04:00-07:00 UTC

We would like to inform you that emergency maintenance will be carried out to address an issue affecting the activation of screens on Eptura Engage.

During the maintenance window, users may experience temporary delays when setting up or activating screens. All other services will remain fully operational.

Our technical team will be working diligently to resolve the issue and restore full functionality as quickly as possible. No action is required from your side. We will continue to monitor the system and provide updates once the maintenance is complete.

We appreciate your understanding and cooperation.
Posted on Sep 12, 2025 - 14:10 UTC
Sep 12, 2025

No incidents reported today.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Eptura Workplace - V3 Calendar Exchange Integration Latency (US Region)
Resolved - Between approximately 2:55 PM CT and 4:08 PM CT, Eptura Workplace customers using the V3 calendar service in the US region may have experienced latency with Exchange calendar sync and webhook delivery due to a third-party vendor issue.

Services have since returned to normal, and performance has stabilized. Our teams continue to monitor to ensure full reliability moving forward.

We appreciate your patience and understanding.
Sep 9, 20:00 UTC
S2 - Eptura Workplace - Unable to login to sites hosted in Europe region
Resolved - As we have not experienced further service disruptions since the fix was implemented, we have transitioned to the Resolved Phase. An RCA will be posted for this incident in 10 business days.
Sep 9, 12:49 UTC
Monitoring - A fix has been implemented. We are continuing to monitor the situation.
Sep 9, 11:10 UTC
Investigating - We have received report of users not being able to login to the site. The issue impacts the sites hosted in Europe region. Our Infrastructure team is investigating the issue.
Sep 9, 09:48 UTC
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
S2 - SpaceIQ Disruptions
Postmortem - Read details
Sep 12, 19:19 UTC
Resolved - As we have not experienced further service disruptions since the fix was implemented, we have transitioned to the Resolved Phase. An RCA will be posted for this incident in 10 business days.
Sep 4, 15:55 UTC
Update - A fix has been deployed to address the SpaceIQ disruptions. Booking notifications are now delivering as expected and pending imports will be processed shortly. Our Support team will reach out to confirm resolution with customers while Engineering continues to validate overall stability.
Sep 4, 02:54 UTC
Monitoring - We’ve implemented a solution for the issue affecting SpaceIQ Disruptions and have now moved into the monitoring phase. Booking notifications are coming through as expected, and all pending employee imports will be processed first thing on September 4, 2025.

Our Support team will begin reaching out to confirm resolution and ensure everything is running smoothly. Engineering is closely monitoring system performance to validate stability and confirm the issue has been fully resolved.

Thank you for your continued patience and understanding. Our next update will be provided by 8 PM CT.
Sep 3, 22:00 UTC
Identified - We’ve identified the root cause of the current service disruption, and it appears both the Employee Imports via SFTP and Check-In Notification issues are related.

Our engineering team is now actively working within the identified phase to implement a resolution. In the meantime, end users can continue to check in using the desktop or mobile application.

We’ll provide our next update by 4:51 PM CT. Thank you for your continued patience and understanding.
Sep 3, 17:52 UTC
Investigating - We’re currently investigating two issues that may impact your experience:

- Employee Imports via SFTP are pending and not processing as expected.
- Check-In Notifications are not being sent to end users.

Our engineering team is actively investigating both issues and working to resolve them as quickly as possible. In the meantime, please note that end users can still successfully check in using either the desktop or mobile application.

We sincerely apologize for the inconvenience and appreciate your patience as we work to restore full functionality. Our next update will be provided 3:45 PM CT.
Sep 3, 16:46 UTC
Sep 3, 2025
Sep 2, 2025
S2- Eptura Engage - Users are unable to log in to Engage when accessing the web application via xyz.condecosoftware.com/master.aspx URL, as the page redirects them to a logout screen.
Postmortem - Read details
Sep 9, 13:22 UTC
Resolved - This incident is now being marked as Resolved. Detailed root cause analysis will be shared on this page in 10 days.
Sep 2, 10:55 UTC
Monitoring - The fix has been implemented on the system. We shall keep this under monitoring till 0600 UTC on 2nd September 2025.

Detailed root cause analysis shall be shared in 10 business days.
Sep 1, 16:19 UTC
Update - We are continuing to work on the fix Globally and it is targeted to be completed by 18:30 UTC/Midnight IST.
Sep 1, 14:11 UTC
Identified - We've identified the issue causing the current outage and will be applying a configuration change to resolve it. This will result in approximately 10 minutes of downtime, starting at 11:30 AM UTC / 5:00 PM IST.

We’ll post an update once the work is completed.

Thank you for your understanding.
Sep 1, 10:47 UTC
Investigating - Our infrastructure team is actively investigating an intermittent issue where some users are being redirected to a logout page when attempting to access the application through the master.aspx URL.

As a temporary Workaround:
To continue operations without disruption, users are advised to log in using the application base URL https://xyz.condecosoftware.com/ (replace XYZ with your company name) in incognito/private mode.

We recognize the inconvenience this may cause and want to assure you that resolving this issue is a top priority. Our teams are working diligently to identify and implement a fix.

We will continue to provide updates as soon as more information becomes available.

Thank you for your understanding and patience.
Sep 1, 05:00 UTC
Sep 1, 2025
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

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