Eptura Status

All Systems Operational

Eptura Asset Operational

Eptura Engage Operational

APIs Operational

Desk Screens Operational

Device Hub Operational

Exchange Sync Operational

M365 Integration Operational

Mobile App Operational

Outlook Add-In Operational

Room Screens Operational

SCIM Operational

Web Application Operational

Eptura Visitor Operational

Access Control Operational

Admin Dashboard Operational

APIs / Webhook Operational

Check in / LogBook Operational

Emergency Lists Operational

Integrations Operational

Kiosk Operational

Mobile App Operational

Notifications Operational

Printer / Printing Operational

User provisioning Operational

SAML Sign On Operational

Eptura Workplace Operational

Archibus by Eptura Operational

Serraview by Eptura Operational

Space Planning Operational

Core Services Operational

Engage Operational

Insights Operational

Public API Operational

SV Live / Locator Operational

Advanced Imports Operational

Floorplan Operational

Reports Operational

SFTP Operational

Hippo Operational

SpaceIQ Operational

Teem Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 13, 2025

No incidents reported today.

Dec 12, 2025

[Eptura Visitor] S2 - Elevated response times in the admin dashboard

Resolved - We are pleased to inform you that the issue with the 'admin dashboard slowness' has been resolved. Our team has completed the necessary actions and verified that the service is now functioning normally.
A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.
Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
Dec 12, 14:53 UTC

Monitoring - System performance has improved after increasing API server capacity and enabling multi-core support. An additional API server has been added, and response times remain stable.

We are monitoring the system closely and will share further updates as needed.

Thank you for your continued patience.
Dec 11, 12:21 UTC

Identified - Our teams have identified specific database queries contributing to delays within the platform and have shared these findings with our engineering group. Work is underway on targeted improvements aimed at addressing the behavior we are seeing.

We will continue to monitor closely as these changes progress and will provide further updates as more information becomes available.

Thank you for your patience as we move toward full resolution.
Dec 11, 08:12 UTC

Update - Our teams continue to actively work on this issue and have escalated it to third-party vendors for additional support. The root cause remains unknown at this time.

As a mitigation step, we are adding additional infrastructure. These changes are significant and require careful execution to ensure stability and safety. We expect these efforts to be completed by 04:30 AM UTC.

We will provide the next update after that point.

Thank you for your continued patience as we work to restore full service reliability
Dec 10, 19:23 UTC

Update - Our engineering teams continue to closely monitor the elevated query activity and the resulting performance impact on the site. They are actively analysing system behaviour and validating several paths to stabilise performance.

Additional diagnostics are underway, and we will provide further updates as soon as more information becomes available.

Thank you for your continued patience as we work to ensure full service reliability.
Dec 10, 09:27 UTC

Investigating - We are still seeing degraded performance and intermittent access issues on the site. The hotfix applied earlier did not provide the expected improvement.

Our teams remain focused on identifying the root cause and implementing a solution to restore normal performance as quickly as possible.
We will continue to share updates as soon as we have more information.

Thank you for your continued patience while we work to resolve this issue.
Dec 10, 00:00 UTC

Update - Investigating – We are continuing to experience degraded performance and intermittent issues accessing the site. Earlier today, we implemented a hotfix, but it did not deliver the expected improvement.

Our teams are actively investigating the root cause and working to restore normal performance as quickly as possible.
We will share further updates as soon as more information becomes available.

Thank you for your patience while we work to restore normal performance.
Dec 9, 20:52 UTC

Update - We have identified the root cause and are now applying a hotfix. The deployment is expected to take approximately one hour. During this time, some services may be temporarily unavailable.

We will provide an update once the hotfix has been successfully applied and validated.
Dec 9, 15:11 UTC

Identified - Our systems are up and running, and the database is healthy. However, we noticed slower API response times due to a configuration limit. We’ve restarted key services to improve performance. We also found an issue in the SCIM service that caused the disruption. Our engineering team is working on the fix.
Thank you for your patience as we work to restore full functionality.
Dec 9, 13:43 UTC

Investigating - We are aware that the issue has resurfaced, resulting in elevated response times. Our internal team is actively investigating the cause and working to restore normal performance as quickly as possible.

We will share further updates as soon as more information becomes available.

Thank you for your patience.
Dec 9, 10:41 UTC

Monitoring - The required rollback has been completed.

Response times have gone back to a normal expected level.

We are continuing to monitor this situation and will provide additional updates as they become available.

Thank you for your patience as we work to resolve this issue.
Dec 8, 19:26 UTC

Identified - We are currently reverting the recent release to maintain system stability and prevent any potential disruptions. During this process, customers may notice that new features introduced in the latest release are temporarily unavailable, but core functionality remains unaffected. Our CloudOps team has initiated the rollback and is closely monitoring progress to ensure a smooth transition. Once the rollback is complete and system performance is validated, we will provide confirmation. Thank you for your patience as we work to resolve this promptly.
Dec 8, 15:20 UTC

Investigating - Our team is currently investigating reports of increased loading times and slow response in the Visitor admin dashboard.
Dec 8, 14:40 UTC

Dec 11, 2025

S2 | Intermittent Disruption while Navigating SiQ

Resolved - We will be moving into a Resolved status. Users have confirmed both internally and externally that this issue has been fully resolved. We sincerely appreciate your patience and understanding as we worked through this disruption.

Our team is preparing a detailed Root Cause Analysis, which will be published within the next 10 business days.

Thank you for your continued trust and partnership.
Dec 11, 00:39 UTC

Update - Monitoring continues for the S2 incident. We are actively observing system performance to ensure ongoing stability. No issues have been detected.
Dec 10, 14:52 UTC

Update - We will continue monitoring throughout the evening to ensure full stability and confirm that customers who previously reported disruptions are no longer experiencing any issues. We remain committed to transparency and will provide the next update by Wednesday, Dec 10th at 3:30 PM UTC.
Dec 10, 03:01 UTC

Update - We will continue monitoring for the next 4 hours to ensure full stability. Our priority is confirming that all customers previously impacted are now fully operational and no longer experiencing any issues. Thank you for your patience as we work through this.
Dec 9, 23:19 UTC

Monitoring - We’re aware that some customers are currently experiencing disruptions while navigating SiQ. You may encounter certain errors during your session, and we understand how frustrating this can be. Please know that our team is actively working to resolve this as quickly as possible. We’ll share our next update at 9:32 PM UTC. Thank you for your patience and understanding.
Dec 9, 19:25 UTC

Update - We’ve moved into the monitoring phase after our cloud operations team identified the issue and restarted the affected services. We’re closely monitoring to ensure everything remains stable and fully restored. Thank you for your patience as we work through this. We’ll continue monitoring over the next 4 hours and provide another update at that time.
Dec 9, 19:11 UTC

Investigating - We’re aware that some customers are currently experiencing disruptions while navigating SiQ. You may encounter certain errors during your session, and we understand how frustrating this can be. Please know that our team is actively working to resolve this as quickly as possible. We’ll share our next update at 9:32 PM UTC. Thank you for your patience and understanding.
Dec 9, 17:33 UTC

Dec 10, 2025

Dec 9, 2025

Dec 8, 2025

Serraview | S2 - Automated Reports: Character Encoding & Quoting Disruption

Resolved - The rollback was successful. We have several customers confirming.

A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.

Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
Dec 8, 22:31 UTC

Monitoring - The rollback has been successfully completed in production and our Engineering team is closely monitoring system behavior to ensure continued stability and expected performance across all affected reporting workflows.

We will provide additional updates if any further action is required. Thank you for your patience and cooperation.
Dec 8, 08:57 UTC

Identified - Our Engineering team has completed the investigation into the Automated Reports issue related to character encoding and unexpected double-quoting.

Based on the assessment, we will be rolling back to the previous stable version.
The rollback is currently being executed in UAT, and the team is performing the required sanity checks tonight. Once validated, we will proceed with the production rollback tomorrow.

We will share another update once the rollback is successfully completed in production.

Thank you for your patience and cooperation.
Dec 5, 14:11 UTC

Update - We are currently investigating a disruption affecting Automated Reports: Character Encoding and Quoting.
Our Engineering team is actively reviewing system behaviour to determine the root cause and understand the extent of the impact.

In parallel, the team is also exploring potential workarounds that may help reduce any immediate disruption while the permanent fix is being established.

We will continue to share updates as soon as new information becomes available.

Thank you for your patience while we work on this.
Dec 5, 04:02 UTC

Investigating - We are currently investigating a disruption with Automated Reports: Character Encoding & Quoting.

Our Engineering team is actively working to determine the root cause of the disruption and assess its impact.

We will provide our next update by 7:46 PM CST.

Thank you for your patience as we work to resolve this issue.
Dec 4, 21:47 UTC

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

S2 - Global Cloudflare Outage - Impact on Eptura Services

Resolved - This incident has been resolved.
Dec 5, 09:31 UTC

Monitoring - Cloudflare has confirmed that their services are now operating normally, and they are no longer observing elevated errors or delays.
Dec 5, 09:27 UTC

Investigating - We have identified that the issues currently affecting Eptura products are related to a global Cloudflare incident

https://www.cloudflarestatus.com/

Our teams are actively monitoring the situation, and we will continue to update this incident.
Dec 5, 09:22 UTC

Dec 4, 2025

ASSET - HTTP Error 503. The service is unavailable

Resolved - This incident has been resolved.
Dec 4, 19:20 UTC

Monitoring - Issue: HTTP Error 503 – The service was unavailable

Description: Users experienced service interruptions due to an HTTP 503 error.

Status: The issue has been resolved, and the service is now fully operational. We are currently monitoring to ensure stability.

Thank you for your patience while we worked to restore service.
Dec 4, 15:31 UTC

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.