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These are expected to be minimal and self-resolving.\n\nIf you would like to know what is coming in this release, please refer to the 'What's New' page. https://knowledge.eptura.com/Asset/Product_Updates","created_at":"2026-11-04T22:55:18.526Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-04T22:55:18.526Z","display_at":"2026-11-04T22:55:18.526Z","deliver_notifications":true,"tweet_id":null,"id":"z92blctny2pb","incident_id":"vxbv32l5qc6j","custom_tweet":null,"affected_components":[{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Eptura Asset","created_at":"2025-06-25T19:21:14.936Z","updated_at":"2026-11-12T08:30:07.356Z","position":2,"description":null,"showcase":false,"start_date":"2025-06-24T00:00:00.000Z","id":"f9xhsjjdjx62","page_id":"nz2pk1f48gct","group_id":null}]},{"name":"Eptura Workplace Scheduled Maintenance – US Production Environment","status":"completed","created_at":"2026-11-03T14:12:43.547Z","updated_at":"2026-11-08T12:30:07.636Z","monitoring_at":null,"resolved_at":"2026-11-08T12:30:07.587Z","impact":"maintenance","shortlink":"https://stspg.io/t8myxkh1mc15","scheduled_for":"2026-11-08T05:30:00.000Z","scheduled_until":"2026-11-08T12:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-11-08T04:30:15.072Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-03T14:12:43.539Z","reminder_intervals":null,"id":"sxrgp9rvn6nb","page_id":"nz2pk1f48gct","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-11-08T12:30:07.587Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-08T12:30:07.587Z","display_at":"2026-11-08T12:30:07.587Z","deliver_notifications":true,"tweet_id":null,"id":"ggh4c6srmrw1","incident_id":"sxrgp9rvn6nb","custom_tweet":null,"affected_components":[{"code":"cvgnc5fmqzb9","name":"Eptura Workplace","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-11-08T05:30:07.361Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-08T05:30:07.361Z","display_at":"2026-11-08T05:30:07.361Z","deliver_notifications":true,"tweet_id":null,"id":"rfsp2s0x6fl3","incident_id":"sxrgp9rvn6nb","custom_tweet":null,"affected_components":[{"code":"cvgnc5fmqzb9","name":"Eptura Workplace","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-11-08T04:30:14.599Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-08T04:30:14.599Z","display_at":"2026-11-08T04:30:14.599Z","deliver_notifications":true,"tweet_id":null,"id":"403hytkv92z9","incident_id":"sxrgp9rvn6nb","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Start Time: Sunday, November 8, 2026, at 05:30 AM UTC\nEnd Time: Sunday, November 8, 2026, at 12:30 AM UTC\n \nWe’d like to inform you that we will be performing scheduled infrastructure maintenance in the US production environment.\n \nDuring this maintenance window, customers may experience brief service interruptions. The maintenance will be performed in stages to minimize disruption, and our team will closely monitor the environment throughout the activity.\n \nWe appreciate your patience and understanding while we complete this maintenance.","created_at":"2026-11-03T14:12:43.651Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-03T14:12:43.651Z","display_at":"2026-11-03T14:12:43.651Z","deliver_notifications":true,"tweet_id":null,"id":"tjnbjqtz28q9","incident_id":"sxrgp9rvn6nb","custom_tweet":null,"affected_components":[{"code":"cvgnc5fmqzb9","name":"Eptura Workplace","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Eptura Workplace","created_at":"2025-06-25T19:21:28.858Z","updated_at":"2026-11-08T12:30:07.496Z","position":5,"description":null,"showcase":false,"start_date":"2025-06-24T00:00:00.000Z","id":"cvgnc5fmqzb9","page_id":"nz2pk1f48gct","group_id":null}]},{"name":"Serraview - Scheduled Maintenance - US Firewall","status":"completed","created_at":"2026-10-30T21:42:36.811Z","updated_at":"2026-10-31T04:30:07.415Z","monitoring_at":null,"resolved_at":"2026-10-31T04:30:07.369Z","impact":"maintenance","shortlink":"https://stspg.io/1fj1dx7m62ms","scheduled_for":"2026-10-31T01:30:00.000Z","scheduled_until":"2026-10-31T04:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-31T00:31:11.360Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-30T21:42:36.798Z","reminder_intervals":null,"id":"gq243rjdf4mg","page_id":"nz2pk1f48gct","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-31T04:30:07.369Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-31T04:30:07.369Z","display_at":"2026-10-31T04:30:07.369Z","deliver_notifications":true,"tweet_id":null,"id":"qp7thtbghk0n","incident_id":"gq243rjdf4mg","custom_tweet":null,"affected_components":[{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"under_maintenance","new_status":"operational"},{"code":"t6xq15jxpn41","name":"Serraview by Eptura - Advanced Imports","old_status":"under_maintenance","new_status":"operational"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"under_maintenance","new_status":"operational"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-31T01:30:07.413Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-31T01:30:07.413Z","display_at":"2026-10-31T01:30:07.413Z","deliver_notifications":true,"tweet_id":null,"id":"lkb55w2h8v3c","incident_id":"gq243rjdf4mg","custom_tweet":null,"affected_components":[{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"operational","new_status":"under_maintenance"},{"code":"t6xq15jxpn41","name":"Serraview by Eptura - Advanced Imports","old_status":"operational","new_status":"under_maintenance"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"operational","new_status":"under_maintenance"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-31T00:31:10.425Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-31T00:31:10.425Z","display_at":"2026-10-31T00:31:10.425Z","deliver_notifications":true,"tweet_id":null,"id":"mnjwt96fpthk","incident_id":"gq243rjdf4mg","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"As part of our ongoing commitment to platform security and reliability, we will be performing scheduled maintenance on network infrastructure supporting the Serraview platform. During this maintenance window, customers may experience brief intermittent disruptions to:\n\nAutomated imports\nSFTP services\n\nScheduled Window: \nStart: 31 October 2026, 06:30 AM UTC (1:30 AM CDT)\nEnd: 31 October 2026, 09:30 AM UTC (4:30 AM CDT)\n \nAny service interruptions are expected to be short in duration and may occur intermittently throughout the maintenance window. Our teams will actively monitor the environment to minimize customer impact and restore full service as quickly as possible.\n \nWe appreciate your patience and understanding as we complete these important security updates.","created_at":"2026-10-30T21:42:36.897Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T21:42:36.897Z","display_at":"2026-10-30T21:42:36.897Z","deliver_notifications":true,"tweet_id":null,"id":"6l9bf84f0nfr","incident_id":"gq243rjdf4mg","custom_tweet":null,"affected_components":[{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"operational","new_status":"operational"},{"code":"t6xq15jxpn41","name":"Serraview by Eptura - Advanced Imports","old_status":"operational","new_status":"operational"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"operational","new_status":"operational"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Core Services","created_at":"2025-05-20T18:59:15.174Z","updated_at":"2026-10-31T04:30:07.169Z","position":2,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"md39b6ndgv7h","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Advanced Imports","created_at":"2025-05-20T19:01:04.207Z","updated_at":"2026-10-31T04:30:07.219Z","position":7,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"t6xq15jxpn41","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Reports","created_at":"2025-06-25T20:05:54.260Z","updated_at":"2026-10-31T04:30:07.261Z","position":9,"description":null,"showcase":false,"start_date":"2025-06-24T06:00:00.000Z","id":"5lh2dx4rr1jv","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"SFTP","created_at":"2025-05-20T19:00:21.317Z","updated_at":"2026-10-31T04:30:07.303Z","position":10,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"lq0tv1n3y1bt","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"}]},{"name":"Serraview Emergency Maintenance - UAT Environment Network Infrastructure Upgrade","status":"completed","created_at":"2026-10-30T00:12:17.341Z","updated_at":"2026-10-30T07:30:07.676Z","monitoring_at":null,"resolved_at":"2026-10-30T07:30:07.597Z","impact":"maintenance","shortlink":"https://stspg.io/s6763nt6ks27","scheduled_for":"2026-10-30T04:30:00.000Z","scheduled_until":"2026-10-30T07:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-30T03:30:09.696Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-30T00:12:17.327Z","reminder_intervals":null,"id":"z5v0tj2grymg","page_id":"nz2pk1f48gct","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-30T07:30:07.597Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T07:30:07.597Z","display_at":"2026-10-30T07:30:07.597Z","deliver_notifications":true,"tweet_id":null,"id":"qrbz2yglgrz5","incident_id":"z5v0tj2grymg","custom_tweet":null,"affected_components":[{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"under_maintenance","new_status":"operational"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"under_maintenance","new_status":"operational"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-30T04:30:07.858Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T04:30:07.858Z","display_at":"2026-10-30T04:30:07.858Z","deliver_notifications":true,"tweet_id":null,"id":"kl4hqlh47fyk","incident_id":"z5v0tj2grymg","custom_tweet":null,"affected_components":[{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"operational","new_status":"under_maintenance"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"operational","new_status":"under_maintenance"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-30T03:30:09.090Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T03:30:09.090Z","display_at":"2026-10-30T03:30:09.090Z","deliver_notifications":true,"tweet_id":null,"id":"gqpy7xk92jmn","incident_id":"z5v0tj2grymg","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing emergency maintenance on our UAT environment to implement critical infrastructure updates.\n\nMaintenance Window:\n Friday, October 30, 2026\n 4:30 AM UTC / 11:30 PM CDT (Thursday, October 29)\n\nDuring this maintenance window, customers may experience intermittent disruptions to:\n\nAutomated imports\nSFTP services\n\nWe will work to minimize any impact and restore services as quickly as possible. Additional updates will be provided as needed.\n\nThank you for your patience and understanding.","created_at":"2026-10-30T00:12:17.442Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T00:12:17.442Z","display_at":"2026-10-30T00:12:17.442Z","deliver_notifications":true,"tweet_id":null,"id":"ffwj70vg4qbb","incident_id":"z5v0tj2grymg","custom_tweet":null,"affected_components":[{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"operational","new_status":"operational"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"operational","new_status":"operational"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Core Services","created_at":"2025-05-20T18:59:15.174Z","updated_at":"2026-10-31T04:30:07.169Z","position":2,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"md39b6ndgv7h","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Reports","created_at":"2025-06-25T20:05:54.260Z","updated_at":"2026-10-31T04:30:07.261Z","position":9,"description":null,"showcase":false,"start_date":"2025-06-24T06:00:00.000Z","id":"5lh2dx4rr1jv","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"SFTP","created_at":"2025-05-20T19:00:21.317Z","updated_at":"2026-10-31T04:30:07.303Z","position":10,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"lq0tv1n3y1bt","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"}]},{"name":"S2 - Eptura Asset - Unable to access the site observed by some customers","status":"resolved","created_at":"2026-10-27T13:52:45.023Z","updated_at":"2026-11-10T14:22:28.658Z","monitoring_at":"2026-10-27T15:25:18.778Z","resolved_at":"2026-10-28T15:25:40.000Z","impact":"major","shortlink":"https://stspg.io/hvlr2w59x2zv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-27T13:52:45.016Z","reminder_intervals":null,"id":"fdc6ccx777xh","page_id":"nz2pk1f48gct","incident_updates":[{"status":"resolved","body":"As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.\nA Preliminary RCA will be posted in this incident in 7 business days. Please stay subscribed to the page to receive post automatically.","created_at":"2026-10-28T15:25:40.934Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-28T15:47:05.315Z","display_at":"2026-10-28T15:25:40.000Z","deliver_notifications":true,"tweet_id":null,"id":"hspzhwd562l5","incident_id":"fdc6ccx777xh","custom_tweet":null,"affected_components":[{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-10-27T17:44:54.379Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T17:44:54.379Z","display_at":"2026-10-27T17:44:54.379Z","deliver_notifications":true,"tweet_id":null,"id":"ynl8wb3rg2lm","incident_id":"fdc6ccx777xh","custom_tweet":null,"affected_components":[{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented for the issue affecting access to Eptura Asset, and the service remains under monitoring to confirm continued stability.\n\nIf you continue to experience any issues, please contact Eptura Support and provide your site URL along with any error messages displayed.\n\nWe will provide a final update once service stability has been confirmed.","created_at":"2026-10-27T17:44:22.439Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T17:44:22.439Z","display_at":"2026-10-27T17:44:22.439Z","deliver_notifications":true,"tweet_id":null,"id":"v9ml4nnxlpt8","incident_id":"fdc6ccx777xh","custom_tweet":null,"affected_components":[{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"monitoring","body":"A fix has been applied for the issue affecting access to Eptura Asset. We are moving into the Monitoring Phase for the next 60 minutes.\n\nIf you continue to experience the issue, please reach out to Eptura Support and share your site URL and any error messages displayed.\n\nWe will provide another update once full restoration has been confirmed.","created_at":"2026-10-27T15:25:18.778Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T15:25:18.778Z","display_at":"2026-10-27T15:25:18.778Z","deliver_notifications":true,"tweet_id":null,"id":"f7wswf4mw7pw","incident_id":"fdc6ccx777xh","custom_tweet":null,"affected_components":[{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We continue to investigate an issue affecting access to Eptura Asset. Some customers remain unable to load their sites and may see ERR_TIMED_OUT errors.\n\nWe know this continues to disrupt affected customers. Our team is actively investigating the cause and continuously monitoring the service.\n\nNext update will be posted at 1615 UTC.","created_at":"2026-10-27T15:14:41.709Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T15:14:41.709Z","display_at":"2026-10-27T15:14:41.709Z","deliver_notifications":true,"tweet_id":null,"id":"nbw56gk9mcj2","incident_id":"fdc6ccx777xh","custom_tweet":null,"affected_components":[{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"The issue with Eptura Asset has been identified. Our teams are checking the issue further. We will post another update at 1500 UTC.","created_at":"2026-10-27T13:52:45.227Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T13:52:45.227Z","display_at":"2026-10-27T13:52:45.227Z","deliver_notifications":true,"tweet_id":null,"id":"0xnk01877xhs","incident_id":"fdc6ccx777xh","custom_tweet":null,"affected_components":[{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"We are grateful for your continued support and loyalty. We value your feedback and appreciate your patience as we worked to resolve this incident.\n\n**Description:**\n\nStarting at approximately 22:00 UTC on November 3, 2026, users across multiple customer environments experienced service disruption when attempting to access the Eptura Asset application. Affected users encountered blank screens, authentication failures, and HTTP 500/503 errors.\n\n**Type of Event:**\n\nIncident\n\n**Services/Modules impacted:**\n\nThe incident affected Eptura Asset\n\n**Timeline:**\n\n**Total Duration of Event:**\n\n8\\.13  hours\n\n# **Root Cause:**\n\nTwo related issues caused the service disruption:\n\n**Application server issue:** One application server became overloaded and stopped responding normally. The traffic-routing configuration did not automatically redirect affected users to healthy servers. As a result, some users could not access the application, while others could continue using it.\n\n**Stored error responses delayed recovery:** After the application servers were restored, Cloudflare, the service used to deliver application content, continued serving stored error responses. This caused some users to keep seeing blank pages or errors even though the application servers were working again. Access was restored after those stored responses were cleared.\n\n# **Remediation:**\n\n## Completed Actions\n\n·        Removed the affected application server from service so it would no longer receive user requests, without disrupting users connected to healthy servers.\n\n·        Cleared stored error responses from Cloudflare for affected customer sites to restore access.\n\n·        Confirmed that previously affected customer sites were available and users could sign in.","postmortem_body_last_updated_at":"2026-11-10T14:22:28.632Z","postmortem_ignored":false,"postmortem_published_at":"2026-11-10T14:22:28.632Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Eptura Asset","created_at":"2025-06-25T19:21:14.936Z","updated_at":"2026-11-12T08:30:07.356Z","position":2,"description":null,"showcase":false,"start_date":"2025-06-24T00:00:00.000Z","id":"f9xhsjjdjx62","page_id":"nz2pk1f48gct","group_id":null}]},{"name":"Eptura Platform - S1 - Inability to Access Sites","status":"resolved","created_at":"2026-10-27T20:15:51.197Z","updated_at":"2026-10-27T22:17:23.461Z","monitoring_at":"2026-10-27T20:15:51.253Z","resolved_at":"2026-10-27T22:17:23.435Z","impact":"none","shortlink":"https://stspg.io/vw5s0bk3cyx1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-27T20:15:51.190Z","reminder_intervals":null,"id":"05t87bmvlj4h","page_id":"nz2pk1f48gct","incident_updates":[{"status":"resolved","body":"As we have not experienced any further service disruptions since the fix was implemented, we have moved to the Resolved phase.\n \nWe appreciate your patience and understanding while we worked to resolve this issue.\n \nA detailed Root Cause Analysis (RCA) will be provided within the next 10 business days. Thank you for your understanding.","created_at":"2026-10-27T22:17:23.435Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T22:17:23.435Z","display_at":"2026-10-27T22:17:23.435Z","deliver_notifications":true,"tweet_id":null,"id":"cwt5rfydrnrg","incident_id":"05t87bmvlj4h","custom_tweet":null,"affected_components":[{"code":"859ryynvf6wh","name":"Eptura Home","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We experienced an issue that prevented users from accessing the site. Engineering has implemented a fix, and we are now monitoring the environment to confirm the issue is fully resolved.\n\nWe appreciate your patience while we continue to monitor the situation.\n\nIf you have any questions or continue to experience issues, please contact Eptura Support for assistance.\n\nOur next update will be at 20:00 UTC.","created_at":"2026-10-27T20:15:51.253Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T20:15:51.253Z","display_at":"2026-10-27T20:15:51.253Z","deliver_notifications":true,"tweet_id":null,"id":"1kwg454sbkpn","incident_id":"05t87bmvlj4h","custom_tweet":null,"affected_components":[{"code":"859ryynvf6wh","name":"Eptura Home","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Eptura Home","created_at":"2026-08-28T14:42:43.751Z","updated_at":"2026-10-04T16:00:08.378Z","position":1,"description":null,"showcase":false,"start_date":"2026-08-27T06:00:00.000Z","id":"859ryynvf6wh","page_id":"nz2pk1f48gct","group_id":null}]},{"name":"Eptura Advisory: PHP Vulnerability Disclosure","status":"resolved","created_at":"2026-10-21T16:35:02.402Z","updated_at":"2026-10-27T21:02:37.824Z","monitoring_at":"2026-10-22T10:33:16.387Z","resolved_at":"2026-10-27T20:20:40.000Z","impact":"maintenance","shortlink":"https://stspg.io/mwzbjcpml8rb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-21T16:35:02.382Z","reminder_intervals":null,"id":"w58vpzsbvvq2","page_id":"nz2pk1f48gct","incident_updates":[{"status":"resolved","body":"Eptura has taken the necessary steps to address this vulnerability issue. We will continue to monitor the situation and apply any additional updates as needed.\n\nIf you have any questions or concerns, please reach out to our Support team through the Customer Hub at https://customer.eptura.com/s/","created_at":"2026-10-27T20:20:40.248Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T21:02:37.798Z","display_at":"2026-10-27T20:20:40.000Z","deliver_notifications":true,"tweet_id":null,"id":"mdrwxx4glbyk","incident_id":"w58vpzsbvvq2","custom_tweet":null,"affected_components":[{"code":"48hp1crmjtwl","name":"Serraview by Eptura - Space Planning","old_status":"operational","new_status":"operational"},{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"operational","new_status":"operational"},{"code":"ykg10xk64dkz","name":"Serraview by Eptura - Engage","old_status":"operational","new_status":"operational"},{"code":"4m2r2qn9pr6w","name":"Serraview by Eptura - Insights","old_status":"operational","new_status":"operational"},{"code":"x4s86zwrv7lc","name":"Serraview by Eptura - Public API","old_status":"operational","new_status":"operational"},{"code":"gjsmkv6l6m7c","name":"Serraview by Eptura - SV Live / Locator","old_status":"operational","new_status":"operational"},{"code":"t6xq15jxpn41","name":"Serraview by Eptura - Advanced Imports","old_status":"operational","new_status":"operational"},{"code":"nch0jc10xnx8","name":"Serraview by Eptura - Floorplan","old_status":"operational","new_status":"operational"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"operational","new_status":"operational"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Serraview\nEptura has removed any publicly facing PHP impacted resources and applied patches where patches are available. We leverage CSPM and continuous external penetration testing to monitor our attack surface and are following the PHP security advisory closely. We do not have any internet reachable exposures at this time.\n\nWe continue to work with third-party vendors and monitoring their updates for available patches. Where patches are available they have already been applied. As stated above, we have no internet reachable exposure related to this issue and are monitoring that posture in an ongoing manner.","created_at":"2026-10-23T18:43:56.781Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T18:43:56.781Z","display_at":"2026-10-23T18:43:56.781Z","deliver_notifications":true,"tweet_id":null,"id":"zpzqr71h94tv","incident_id":"w58vpzsbvvq2","custom_tweet":null,"affected_components":[{"code":"48hp1crmjtwl","name":"Serraview by Eptura - Space Planning","old_status":"operational","new_status":"operational"},{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"operational","new_status":"operational"},{"code":"ykg10xk64dkz","name":"Serraview by Eptura - Engage","old_status":"operational","new_status":"operational"},{"code":"4m2r2qn9pr6w","name":"Serraview by Eptura - Insights","old_status":"operational","new_status":"operational"},{"code":"x4s86zwrv7lc","name":"Serraview by Eptura - Public API","old_status":"operational","new_status":"operational"},{"code":"gjsmkv6l6m7c","name":"Serraview by Eptura - SV Live / Locator","old_status":"operational","new_status":"operational"},{"code":"t6xq15jxpn41","name":"Serraview by Eptura - Advanced Imports","old_status":"operational","new_status":"operational"},{"code":"nch0jc10xnx8","name":"Serraview by Eptura - Floorplan","old_status":"operational","new_status":"operational"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"operational","new_status":"operational"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Eptura has now implemented the available mitigations for Serraview to address the identified PHP vulnerabilities and mitigate potential exposure. At this time, we have no indication of compromise or customer impact.\nApplicable security patches will be evaluated and applied as they become available. We continue to actively monitor the environment for any potential exposure and will take further action as necessary.","created_at":"2026-10-22T10:33:16.387Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T10:33:16.387Z","display_at":"2026-10-22T10:33:16.387Z","deliver_notifications":true,"tweet_id":null,"id":"m2stzxkzkw0f","incident_id":"w58vpzsbvvq2","custom_tweet":null,"affected_components":[{"code":"48hp1crmjtwl","name":"Serraview by Eptura - Space Planning","old_status":"operational","new_status":"operational"},{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"operational","new_status":"operational"},{"code":"ykg10xk64dkz","name":"Serraview by Eptura - Engage","old_status":"operational","new_status":"operational"},{"code":"4m2r2qn9pr6w","name":"Serraview by Eptura - Insights","old_status":"operational","new_status":"operational"},{"code":"x4s86zwrv7lc","name":"Serraview by Eptura - Public API","old_status":"operational","new_status":"operational"},{"code":"gjsmkv6l6m7c","name":"Serraview by Eptura - SV Live / Locator","old_status":"operational","new_status":"operational"},{"code":"t6xq15jxpn41","name":"Serraview by Eptura - Advanced Imports","old_status":"operational","new_status":"operational"},{"code":"nch0jc10xnx8","name":"Serraview by Eptura - Floorplan","old_status":"operational","new_status":"operational"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"operational","new_status":"operational"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Eptura continues to actively respond to the critical PHP vulnerabilities impacting PHP and certain PAN-OS components. For Serraview, we have implemented available mitigations to reduce exposure, including removing any high-risk internet-facing resources from external accessibility where feasible. At this time, we have no indication of compromise.\n \nThe applicable PAN-OS security patches are not yet available from Palo Alto Networks. Once those updates are released, Eptura will promptly evaluate and deploy them based on our assessment of risk, exposure, and operational impact.\n \nWe will communicate any required maintenance window in advance. In the interim, we continue to monitor the environment, scan for potential exposure, and follow vendor and CISA guidance as it becomes available.","created_at":"2026-10-21T20:16:22.647Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T20:16:22.647Z","display_at":"2026-10-21T20:16:22.647Z","deliver_notifications":true,"tweet_id":null,"id":"1mlp6zf1lm95","incident_id":"w58vpzsbvvq2","custom_tweet":null,"affected_components":[{"code":"48hp1crmjtwl","name":"Serraview by Eptura - Space Planning","old_status":"operational","new_status":"operational"},{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"operational","new_status":"operational"},{"code":"ykg10xk64dkz","name":"Serraview by Eptura - Engage","old_status":"operational","new_status":"operational"},{"code":"4m2r2qn9pr6w","name":"Serraview by Eptura - Insights","old_status":"operational","new_status":"operational"},{"code":"x4s86zwrv7lc","name":"Serraview by Eptura - Public API","old_status":"operational","new_status":"operational"},{"code":"gjsmkv6l6m7c","name":"Serraview by Eptura - SV Live / Locator","old_status":"operational","new_status":"operational"},{"code":"t6xq15jxpn41","name":"Serraview by Eptura - Advanced Imports","old_status":"operational","new_status":"operational"},{"code":"nch0jc10xnx8","name":"Serraview by Eptura - Floorplan","old_status":"operational","new_status":"operational"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"operational","new_status":"operational"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are actively monitoring the recently disclosed PHP vulnerabilities (details here: https://www.huntress.com/blog/php2shell-leaked-critical-php-vulnerabilities) and have completed an initial assessment using our Cloud Security Posture Management tooling to inventory our PHP installations, with a focus on identifying internet-reachable exposures. This advisory applies to Serraview, which utilizes PHP as part of its technology stack.\n\nThe critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, are scheduled to be addressed through an official PHP security update being released on October 21, 2026. Consistent with vendor and industry guidance, we plan to deploy the official security update to affected Serraview environments once it is available and validated.\n\nAt this time, we have not identified any customer impact related to these vulnerabilities and continue to closely monitor the situation.\n\nCustomer Action: Beginning October 21, 2026, customers should plan for a maintenance window to support deployment of the PHP security update to Serraview environments and any required validation activities.","created_at":"2026-10-21T16:35:02.488Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T16:35:02.488Z","display_at":"2026-10-21T16:35:02.488Z","deliver_notifications":true,"tweet_id":null,"id":"k5xgngh7995q","incident_id":"w58vpzsbvvq2","custom_tweet":null,"affected_components":[{"code":"48hp1crmjtwl","name":"Serraview by Eptura - Space Planning","old_status":"operational","new_status":"operational"},{"code":"md39b6ndgv7h","name":"Serraview by Eptura - Core Services","old_status":"operational","new_status":"operational"},{"code":"ykg10xk64dkz","name":"Serraview by Eptura - Engage","old_status":"operational","new_status":"operational"},{"code":"4m2r2qn9pr6w","name":"Serraview by Eptura - Insights","old_status":"operational","new_status":"operational"},{"code":"x4s86zwrv7lc","name":"Serraview by Eptura - Public API","old_status":"operational","new_status":"operational"},{"code":"gjsmkv6l6m7c","name":"Serraview by Eptura - SV Live / Locator","old_status":"operational","new_status":"operational"},{"code":"t6xq15jxpn41","name":"Serraview by Eptura - Advanced Imports","old_status":"operational","new_status":"operational"},{"code":"nch0jc10xnx8","name":"Serraview by Eptura - Floorplan","old_status":"operational","new_status":"operational"},{"code":"5lh2dx4rr1jv","name":"Serraview by Eptura - Reports","old_status":"operational","new_status":"operational"},{"code":"lq0tv1n3y1bt","name":"Serraview by Eptura - SFTP","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Space Planning","created_at":"2025-05-20T18:58:38.272Z","updated_at":"2026-10-24T07:30:08.573Z","position":1,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"48hp1crmjtwl","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Core Services","created_at":"2025-05-20T18:59:15.174Z","updated_at":"2026-10-31T04:30:07.169Z","position":2,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"md39b6ndgv7h","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Engage","created_at":"2025-05-20T18:59:31.473Z","updated_at":"2026-10-24T07:30:09.678Z","position":3,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"ykg10xk64dkz","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Insights","created_at":"2025-05-20T18:59:53.590Z","updated_at":"2026-10-24T07:30:09.953Z","position":4,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"4m2r2qn9pr6w","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Public API","created_at":"2025-05-20T19:00:07.794Z","updated_at":"2026-10-24T07:30:10.869Z","position":5,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"x4s86zwrv7lc","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"SV Live / Locator","created_at":"2025-05-20T19:01:15.114Z","updated_at":"2026-10-24T07:30:11.195Z","position":6,"description":null,"showcase":false,"start_date":"2025-05-19T06:00:00.000Z","id":"gjsmkv6l6m7c","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Advanced Imports","created_at":"2025-05-20T19:01:04.207Z","updated_at":"2026-10-31T04:30:07.219Z","position":7,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"t6xq15jxpn41","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Floorplan","created_at":"2025-05-20T19:00:41.216Z","updated_at":"2026-10-24T07:30:12.826Z","position":8,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"nch0jc10xnx8","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"Reports","created_at":"2025-06-25T20:05:54.260Z","updated_at":"2026-10-31T04:30:07.261Z","position":9,"description":null,"showcase":false,"start_date":"2025-06-24T06:00:00.000Z","id":"5lh2dx4rr1jv","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"},{"status":"operational","name":"SFTP","created_at":"2025-05-20T19:00:21.317Z","updated_at":"2026-10-31T04:30:07.303Z","position":10,"description":null,"showcase":false,"start_date":"2025-05-19T00:00:00.000Z","id":"lq0tv1n3y1bt","page_id":"nz2pk1f48gct","group_id":"v98v20mn1c8m"}]},{"name":"Eptura Advisory: PHP Vulnerability Disclosure  Archibus, Eptura Asset, Eptura Engage, Eptura Visitor, Eptura Workplace, SpaceIQ, Teem","status":"resolved","created_at":"2026-10-21T16:39:24.000Z","updated_at":"2026-10-27T20:42:16.369Z","monitoring_at":"2026-10-21T20:55:54.000Z","resolved_at":"2026-10-27T20:19:55.000Z","impact":"minor","shortlink":"https://stspg.io/sl7g6p4tjt01","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-21T16:39:24.000Z","reminder_intervals":null,"id":"h724ndnz7sfp","page_id":"nz2pk1f48gct","incident_updates":[{"status":"resolved","body":"Eptura has taken the necessary steps to address this vulnerability issue. We will continue to monitor the situation and apply any additional updates as needed.\n\nIf you have any questions or concerns, please reach out to our Support team through the Customer Hub at https://customer.eptura.com/s/","created_at":"2026-10-27T20:19:55.281Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T20:42:16.345Z","display_at":"2026-10-27T20:19:55.000Z","deliver_notifications":true,"tweet_id":null,"id":"by9l7r0xrq7m","incident_id":"h724ndnz7sfp","custom_tweet":null,"affected_components":[{"code":"l6j4139v66y8","name":"Eptura Engage - APIs","old_status":"operational","new_status":"operational"},{"code":"p2v7hdt5m7qc","name":"Eptura Engage - Desk Screens","old_status":"operational","new_status":"operational"},{"code":"ymrddgd7848r","name":"Eptura Engage - Device Hub","old_status":"operational","new_status":"operational"},{"code":"gsdq7k7wg80s","name":"Eptura Engage - Exchange Sync","old_status":"operational","new_status":"operational"},{"code":"0t8mfd1wy2qj","name":"Eptura Engage - M365 Integration","old_status":"operational","new_status":"operational"},{"code":"z7cxnmpj7f17","name":"Eptura Engage - Mobile App","old_status":"operational","new_status":"operational"},{"code":"bb3lvs17jprb","name":"Eptura Engage - Outlook Add-In","old_status":"operational","new_status":"operational"},{"code":"lkm05lhpzpfv","name":"Eptura Engage - Room Screens","old_status":"operational","new_status":"operational"},{"code":"lw1ls614jtpt","name":"Eptura Engage - SCIM","old_status":"operational","new_status":"operational"},{"code":"mhwjgg37tgpz","name":"Eptura Engage - Web Application","old_status":"operational","new_status":"operational"},{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"operational","new_status":"operational"},{"code":"cvgnc5fmqzb9","name":"Eptura Workplace","old_status":"operational","new_status":"operational"},{"code":"fzr8j4vhfpch","name":"SpaceIQ","old_status":"operational","new_status":"operational"},{"code":"9b9zkqfw47bn","name":"Eptura Visitor - Access Control","old_status":"operational","new_status":"operational"},{"code":"f8qg77j6t6pc","name":"Eptura Visitor - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"w0b183tvmdlw","name":"Eptura Visitor - APIs / Webhook","old_status":"operational","new_status":"operational"},{"code":"tl6jnlxgzkhm","name":"Eptura Visitor - Check in / LogBook","old_status":"operational","new_status":"operational"},{"code":"c2j2dnpwsrtv","name":"Eptura Visitor - Emergency Lists","old_status":"operational","new_status":"operational"},{"code":"wl28x39frt8s","name":"Eptura Visitor - Integrations","old_status":"operational","new_status":"operational"},{"code":"30c6lmczmtb5","name":"Eptura Visitor - Kiosk","old_status":"operational","new_status":"operational"},{"code":"wk58njyx8g6d","name":"Eptura Visitor - Mobile App","old_status":"operational","new_status":"operational"},{"code":"sh9j5gxq81pv","name":"Eptura Visitor - Notifications","old_status":"operational","new_status":"operational"},{"code":"qvptblcc5tbk","name":"Eptura Visitor - Printer / Printing","old_status":"operational","new_status":"operational"},{"code":"sxwknrb9c9q4","name":"Eptura Visitor - User provisioning","old_status":"operational","new_status":"operational"},{"code":"8xl00pczc787","name":"Eptura Visitor - SAML Sign On","old_status":"operational","new_status":"operational"},{"code":"w023jmtj3ljz","name":"Teem","old_status":"operational","new_status":"operational"},{"code":"gmqcvfk1076f","name":"Archibus by Eptura","old_status":"operational","new_status":"operational"},{"code":"859ryynvf6wh","name":"Eptura Home","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Eptura has removed any publicly facing PHP impacted resources and applied patches where patches are available. We leverage CSPM and continuous external penetration testing to monitor our attack surface and are following the PHP security advisory closely. We do not have any internet reachable exposures at this time.\n\nWe continue to work with third-party vendors and monitoring their updates for available patches. Where patches are available they have already been applied. As stated above, we have no internet reachable exposure related to this issue and are monitoring that posture in an ongoing manner.","created_at":"2026-10-23T18:45:18.474Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T18:45:18.474Z","display_at":"2026-10-23T18:45:18.474Z","deliver_notifications":true,"tweet_id":null,"id":"lvq7h294t3dm","incident_id":"h724ndnz7sfp","custom_tweet":null,"affected_components":[{"code":"l6j4139v66y8","name":"Eptura Engage - APIs","old_status":"operational","new_status":"operational"},{"code":"p2v7hdt5m7qc","name":"Eptura Engage - Desk Screens","old_status":"operational","new_status":"operational"},{"code":"ymrddgd7848r","name":"Eptura Engage - Device Hub","old_status":"operational","new_status":"operational"},{"code":"gsdq7k7wg80s","name":"Eptura Engage - Exchange Sync","old_status":"operational","new_status":"operational"},{"code":"0t8mfd1wy2qj","name":"Eptura Engage - M365 Integration","old_status":"operational","new_status":"operational"},{"code":"z7cxnmpj7f17","name":"Eptura Engage - Mobile App","old_status":"operational","new_status":"operational"},{"code":"bb3lvs17jprb","name":"Eptura Engage - Outlook Add-In","old_status":"operational","new_status":"operational"},{"code":"lkm05lhpzpfv","name":"Eptura Engage - Room Screens","old_status":"operational","new_status":"operational"},{"code":"lw1ls614jtpt","name":"Eptura Engage - SCIM","old_status":"operational","new_status":"operational"},{"code":"mhwjgg37tgpz","name":"Eptura Engage - Web Application","old_status":"operational","new_status":"operational"},{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"operational","new_status":"operational"},{"code":"cvgnc5fmqzb9","name":"Eptura Workplace","old_status":"operational","new_status":"operational"},{"code":"fzr8j4vhfpch","name":"SpaceIQ","old_status":"operational","new_status":"operational"},{"code":"9b9zkqfw47bn","name":"Eptura Visitor - Access Control","old_status":"operational","new_status":"operational"},{"code":"f8qg77j6t6pc","name":"Eptura Visitor - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"w0b183tvmdlw","name":"Eptura Visitor - APIs / Webhook","old_status":"operational","new_status":"operational"},{"code":"tl6jnlxgzkhm","name":"Eptura Visitor - Check in / LogBook","old_status":"operational","new_status":"operational"},{"code":"c2j2dnpwsrtv","name":"Eptura Visitor - Emergency Lists","old_status":"operational","new_status":"operational"},{"code":"wl28x39frt8s","name":"Eptura Visitor - Integrations","old_status":"operational","new_status":"operational"},{"code":"30c6lmczmtb5","name":"Eptura Visitor - Kiosk","old_status":"operational","new_status":"operational"},{"code":"wk58njyx8g6d","name":"Eptura Visitor - Mobile App","old_status":"operational","new_status":"operational"},{"code":"sh9j5gxq81pv","name":"Eptura Visitor - Notifications","old_status":"operational","new_status":"operational"},{"code":"qvptblcc5tbk","name":"Eptura Visitor - Printer / Printing","old_status":"operational","new_status":"operational"},{"code":"sxwknrb9c9q4","name":"Eptura Visitor - User provisioning","old_status":"operational","new_status":"operational"},{"code":"8xl00pczc787","name":"Eptura Visitor - SAML Sign On","old_status":"operational","new_status":"operational"},{"code":"w023jmtj3ljz","name":"Teem","old_status":"operational","new_status":"operational"},{"code":"gmqcvfk1076f","name":"Archibus by Eptura","old_status":"operational","new_status":"operational"},{"code":"859ryynvf6wh","name":"Eptura Home","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Eptura continues to actively monitor the recently disclosed PHP vulnerabilities. We are scanning our environments for potential exposure and taking appropriate steps to reduce internet-reachable exposure. At this time, we have no indication of compromise or customer impact. We will apply applicable security updates as they become available.","created_at":"2026-10-22T10:26:46.160Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T10:26:46.160Z","display_at":"2026-10-22T10:26:46.160Z","deliver_notifications":true,"tweet_id":null,"id":"clgwq26x6vqc","incident_id":"h724ndnz7sfp","custom_tweet":null,"affected_components":[{"code":"l6j4139v66y8","name":"Eptura Engage - APIs","old_status":"operational","new_status":"operational"},{"code":"p2v7hdt5m7qc","name":"Eptura Engage - Desk Screens","old_status":"operational","new_status":"operational"},{"code":"ymrddgd7848r","name":"Eptura Engage - Device Hub","old_status":"operational","new_status":"operational"},{"code":"gsdq7k7wg80s","name":"Eptura Engage - Exchange Sync","old_status":"operational","new_status":"operational"},{"code":"0t8mfd1wy2qj","name":"Eptura Engage - M365 Integration","old_status":"operational","new_status":"operational"},{"code":"z7cxnmpj7f17","name":"Eptura Engage - Mobile App","old_status":"operational","new_status":"operational"},{"code":"bb3lvs17jprb","name":"Eptura Engage - Outlook Add-In","old_status":"operational","new_status":"operational"},{"code":"lkm05lhpzpfv","name":"Eptura Engage - Room Screens","old_status":"operational","new_status":"operational"},{"code":"lw1ls614jtpt","name":"Eptura Engage - SCIM","old_status":"operational","new_status":"operational"},{"code":"mhwjgg37tgpz","name":"Eptura Engage - Web Application","old_status":"operational","new_status":"operational"},{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"operational","new_status":"operational"},{"code":"cvgnc5fmqzb9","name":"Eptura Workplace","old_status":"operational","new_status":"operational"},{"code":"fzr8j4vhfpch","name":"SpaceIQ","old_status":"operational","new_status":"operational"},{"code":"9b9zkqfw47bn","name":"Eptura Visitor - Access Control","old_status":"operational","new_status":"operational"},{"code":"f8qg77j6t6pc","name":"Eptura Visitor - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"w0b183tvmdlw","name":"Eptura Visitor - APIs / Webhook","old_status":"operational","new_status":"operational"},{"code":"tl6jnlxgzkhm","name":"Eptura Visitor - Check in / LogBook","old_status":"operational","new_status":"operational"},{"code":"c2j2dnpwsrtv","name":"Eptura Visitor - Emergency Lists","old_status":"operational","new_status":"operational"},{"code":"wl28x39frt8s","name":"Eptura Visitor - Integrations","old_status":"operational","new_status":"operational"},{"code":"30c6lmczmtb5","name":"Eptura Visitor - Kiosk","old_status":"operational","new_status":"operational"},{"code":"wk58njyx8g6d","name":"Eptura Visitor - Mobile App","old_status":"operational","new_status":"operational"},{"code":"sh9j5gxq81pv","name":"Eptura Visitor - Notifications","old_status":"operational","new_status":"operational"},{"code":"qvptblcc5tbk","name":"Eptura Visitor - Printer / Printing","old_status":"operational","new_status":"operational"},{"code":"sxwknrb9c9q4","name":"Eptura Visitor - User provisioning","old_status":"operational","new_status":"operational"},{"code":"8xl00pczc787","name":"Eptura Visitor - SAML Sign On","old_status":"operational","new_status":"operational"},{"code":"w023jmtj3ljz","name":"Teem","old_status":"operational","new_status":"operational"},{"code":"gmqcvfk1076f","name":"Archibus by Eptura","old_status":"operational","new_status":"operational"},{"code":"859ryynvf6wh","name":"Eptura Home","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Eptura continues to actively monitor the recently disclosed PHP vulnerabilities. We are scanning our environments for potential exposure and taking appropriate steps to reduce internet-reachable exposure. At this time, we have no indication of compromise or customer impact. We will apply applicable security updates as they become available.","created_at":"2026-10-21T20:55:54.726Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T21:00:30.413Z","display_at":"2026-10-21T20:55:54.000Z","deliver_notifications":true,"tweet_id":null,"id":"zchgb94297bx","incident_id":"h724ndnz7sfp","custom_tweet":null,"affected_components":[{"code":"l6j4139v66y8","name":"Eptura Engage - APIs","old_status":"operational","new_status":"operational"},{"code":"p2v7hdt5m7qc","name":"Eptura Engage - Desk Screens","old_status":"operational","new_status":"operational"},{"code":"ymrddgd7848r","name":"Eptura Engage - Device Hub","old_status":"operational","new_status":"operational"},{"code":"gsdq7k7wg80s","name":"Eptura Engage - Exchange Sync","old_status":"operational","new_status":"operational"},{"code":"0t8mfd1wy2qj","name":"Eptura Engage - M365 Integration","old_status":"operational","new_status":"operational"},{"code":"z7cxnmpj7f17","name":"Eptura Engage - Mobile App","old_status":"operational","new_status":"operational"},{"code":"bb3lvs17jprb","name":"Eptura Engage - Outlook Add-In","old_status":"operational","new_status":"operational"},{"code":"lkm05lhpzpfv","name":"Eptura Engage - Room Screens","old_status":"operational","new_status":"operational"},{"code":"lw1ls614jtpt","name":"Eptura Engage - SCIM","old_status":"operational","new_status":"operational"},{"code":"mhwjgg37tgpz","name":"Eptura Engage - Web Application","old_status":"operational","new_status":"operational"},{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"operational","new_status":"operational"},{"code":"cvgnc5fmqzb9","name":"Eptura Workplace","old_status":"operational","new_status":"operational"},{"code":"fzr8j4vhfpch","name":"SpaceIQ","old_status":"operational","new_status":"operational"},{"code":"9b9zkqfw47bn","name":"Eptura Visitor - Access Control","old_status":"operational","new_status":"operational"},{"code":"f8qg77j6t6pc","name":"Eptura Visitor - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"w0b183tvmdlw","name":"Eptura Visitor - APIs / Webhook","old_status":"operational","new_status":"operational"},{"code":"tl6jnlxgzkhm","name":"Eptura Visitor - Check in / LogBook","old_status":"operational","new_status":"operational"},{"code":"c2j2dnpwsrtv","name":"Eptura Visitor - Emergency Lists","old_status":"operational","new_status":"operational"},{"code":"wl28x39frt8s","name":"Eptura Visitor - Integrations","old_status":"operational","new_status":"operational"},{"code":"30c6lmczmtb5","name":"Eptura Visitor - Kiosk","old_status":"operational","new_status":"operational"},{"code":"wk58njyx8g6d","name":"Eptura Visitor - Mobile App","old_status":"operational","new_status":"operational"},{"code":"sh9j5gxq81pv","name":"Eptura Visitor - Notifications","old_status":"operational","new_status":"operational"},{"code":"qvptblcc5tbk","name":"Eptura Visitor - Printer / Printing","old_status":"operational","new_status":"operational"},{"code":"sxwknrb9c9q4","name":"Eptura Visitor - User provisioning","old_status":"operational","new_status":"operational"},{"code":"8xl00pczc787","name":"Eptura Visitor - SAML Sign On","old_status":"operational","new_status":"operational"},{"code":"w023jmtj3ljz","name":"Teem","old_status":"operational","new_status":"operational"},{"code":"gmqcvfk1076f","name":"Archibus by Eptura","old_status":"operational","new_status":"operational"},{"code":"859ryynvf6wh","name":"Eptura Home","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Eptura continues to actively monitor the recently disclosed PHP vulnerabilities. We are scanning our environments for potential exposure and taking appropriate steps to reduce internet-reachable exposure. At this time, we have no indication of compromise or customer impact. We will apply applicable security updates as they become available.","created_at":"2026-10-21T20:50:29.786Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T20:50:29.786Z","display_at":"2026-10-21T20:50:29.786Z","deliver_notifications":true,"tweet_id":null,"id":"y02h18mcblr3","incident_id":"h724ndnz7sfp","custom_tweet":null,"affected_components":[{"code":"l6j4139v66y8","name":"Eptura Engage - APIs","old_status":"operational","new_status":"operational"},{"code":"p2v7hdt5m7qc","name":"Eptura Engage - Desk Screens","old_status":"operational","new_status":"operational"},{"code":"ymrddgd7848r","name":"Eptura Engage - Device Hub","old_status":"operational","new_status":"operational"},{"code":"gsdq7k7wg80s","name":"Eptura Engage - Exchange Sync","old_status":"operational","new_status":"operational"},{"code":"0t8mfd1wy2qj","name":"Eptura Engage - M365 Integration","old_status":"operational","new_status":"operational"},{"code":"z7cxnmpj7f17","name":"Eptura Engage - Mobile App","old_status":"operational","new_status":"operational"},{"code":"bb3lvs17jprb","name":"Eptura Engage - Outlook Add-In","old_status":"operational","new_status":"operational"},{"code":"lkm05lhpzpfv","name":"Eptura Engage - Room Screens","old_status":"operational","new_status":"operational"},{"code":"lw1ls614jtpt","name":"Eptura Engage - SCIM","old_status":"operational","new_status":"operational"},{"code":"mhwjgg37tgpz","name":"Eptura Engage - Web Application","old_status":"operational","new_status":"operational"},{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"operational","new_status":"operational"},{"code":"cvgnc5fmqzb9","name":"Eptura Workplace","old_status":"operational","new_status":"operational"},{"code":"fzr8j4vhfpch","name":"SpaceIQ","old_status":"operational","new_status":"operational"},{"code":"9b9zkqfw47bn","name":"Eptura Visitor - Access Control","old_status":"operational","new_status":"operational"},{"code":"f8qg77j6t6pc","name":"Eptura Visitor - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"w0b183tvmdlw","name":"Eptura Visitor - APIs / Webhook","old_status":"operational","new_status":"operational"},{"code":"tl6jnlxgzkhm","name":"Eptura Visitor - Check in / LogBook","old_status":"operational","new_status":"operational"},{"code":"c2j2dnpwsrtv","name":"Eptura Visitor - Emergency Lists","old_status":"operational","new_status":"operational"},{"code":"wl28x39frt8s","name":"Eptura Visitor - Integrations","old_status":"operational","new_status":"operational"},{"code":"30c6lmczmtb5","name":"Eptura Visitor - Kiosk","old_status":"operational","new_status":"operational"},{"code":"wk58njyx8g6d","name":"Eptura Visitor - Mobile App","old_status":"operational","new_status":"operational"},{"code":"sh9j5gxq81pv","name":"Eptura Visitor - Notifications","old_status":"operational","new_status":"operational"},{"code":"qvptblcc5tbk","name":"Eptura Visitor - Printer / Printing","old_status":"operational","new_status":"operational"},{"code":"sxwknrb9c9q4","name":"Eptura Visitor - User provisioning","old_status":"operational","new_status":"operational"},{"code":"8xl00pczc787","name":"Eptura Visitor - SAML Sign On","old_status":"operational","new_status":"operational"},{"code":"w023jmtj3ljz","name":"Teem","old_status":"operational","new_status":"operational"},{"code":"gmqcvfk1076f","name":"Archibus by Eptura","old_status":"operational","new_status":"operational"},{"code":"859ryynvf6wh","name":"Eptura Home","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are actively monitoring the recently disclosed PHP vulnerabilities (details here: https://www.huntress.com/blog/php2shell-leaked-critical-php-vulnerabilities) and have completed an initial assessment using our Cloud Security Posture Management tooling to inventory our PHP installations, with a focus on identifying internet-reachable exposures.\n\nThe critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, are scheduled to be addressed through an official PHP security update being released on October 21, 2026. Consistent with vendor and industry guidance, we plan to deploy official security updates to affected resources once they become available and are validated.\n \nAt this time, we have not identified any customer impact related to these vulnerabilities and continue to closely monitor the situation.","created_at":"2026-10-21T16:39:24.344Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T16:44:55.186Z","display_at":"2026-10-21T16:39:24.000Z","deliver_notifications":true,"tweet_id":null,"id":"5tfwd5xmxfm7","incident_id":"h724ndnz7sfp","custom_tweet":null,"affected_components":[{"code":"l6j4139v66y8","name":"Eptura Engage - APIs","old_status":"operational","new_status":"operational"},{"code":"p2v7hdt5m7qc","name":"Eptura Engage - Desk Screens","old_status":"operational","new_status":"operational"},{"code":"ymrddgd7848r","name":"Eptura Engage - Device Hub","old_status":"operational","new_status":"operational"},{"code":"gsdq7k7wg80s","name":"Eptura Engage - Exchange Sync","old_status":"operational","new_status":"operational"},{"code":"0t8mfd1wy2qj","name":"Eptura Engage - M365 Integration","old_status":"operational","new_status":"operational"},{"code":"z7cxnmpj7f17","name":"Eptura Engage - Mobile App","old_status":"operational","new_status":"operational"},{"code":"bb3lvs17jprb","name":"Eptura Engage - Outlook Add-In","old_status":"operational","new_status":"operational"},{"code":"lkm05lhpzpfv","name":"Eptura Engage - Room Screens","old_status":"operational","new_status":"operational"},{"code":"lw1ls614jtpt","name":"Eptura Engage - SCIM","old_status":"operational","new_status":"operational"},{"code":"mhwjgg37tgpz","name":"Eptura Engage - Web Application","old_status":"operational","new_status":"operational"},{"code":"f9xhsjjdjx62","name":"Eptura Asset","old_status":"operational","new_status":"operational"},{"code":"cvgnc5fmqzb9","name":"Eptura Workplace","old_status":"operational","new_status":"operational"},{"code":"fzr8j4vhfpch","name":"SpaceIQ","old_status":"operational","new_status":"operational"},{"code":"9b9zkqfw47bn","name":"Eptura Visitor - Access Control","old_status":"operational","new_status":"operational"},{"code":"f8qg77j6t6pc","name":"Eptura Visitor - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"w0b183tvmdlw","name":"Eptura Visitor - APIs / Webhook","old_status":"operational","new_status":"operational"},{"code":"tl6jnlxgzkhm","name":"Eptura Visitor - Check in / LogBook","old_status":"operational","new_status":"operational"},{"code":"c2j2dnpwsrtv","name":"Eptura Visitor - Emergency Lists","old_status":"operational","new_status":"operational"},{"code":"wl28x39frt8s","name":"Eptura Visitor - Integrations","old_status":"operational","new_status":"operational"},{"code":"30c6lmczmtb5","name":"Eptura Visitor - 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