Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 08, 2026 - 04:30 UTC
Scheduled
As part of our ongoing efforts to maintain platform performance, resilience, and long-term stability, we will be performing a scheduled PAN-OS upgrade on firewall infrastructure supporting our production environment. This maintenance is part of our standard life cycle management practices and helps ensure the continued reliability and supportability of platform services.
Maintenance Window • Start: August 8, 2026, 04:30 UTC • Expected End: August 8, 2026, 09:30 UTC • Duration: Up to 5 hours
Impact • Serraview production instances may experience intermittent disruption to automated imports, SFTP services, and WUSCOM serverconnectivity during the maintenance window. • Any service impact is expected to be limited to brief periods during firewall restarts, typically lasting up to 25-35 minutes foraffected services. • Maintenance activities will be performed in stages to help minimize customer impact.
This maintenance is being performed as part of our ongoing platform operations and infrastructure management program to support the reliability, availability, and overall health of the production environment. No data loss is expected as part of this activity.
Service will be fully restored upon completion of the maintenance, and this page will be updated should there be any changes to the schedule.
Posted Aug 07, 2026 - 12:42 UTC
This scheduled maintenance affected: Serraview by Eptura (Space Planning, Core Services, Engage, Insights, Public API, SV Live / Locator, Advanced Imports, Floorplan, Reports, SFTP).